Job Description

Job Purpose

The staff will be responsible for managing and guiding the learning admin team, covering day-to-day learning admin processes and operational initiatives, to ensure smooth and efficient support of training delivery.

Responsibilities

• Administer and support course and grant administrative tasks for daily and ad-hoc learning activities and programmes, which include but not limited to in-person training, digital learning, home based learning, and workplace learning. Duties and responsibilities include:

• Liaising and coordinating with relevant internal/external stakeholders/training providers/coordinators on learning admin tasks such as course scheduling, registration, attendance preparation, processing of course invoices, updating of learning records in the Learning Management System (LMS), digitalisation of documents.
• Supporting business development initiatives in areas such as planning and administering course runs, tracking of course completion/license status, and billing of external parties.
• Supervise a team of executives and/or supervisors in:

• overseeing training administration and capturing staff training and competency records in the LMS
• ensuring compliance with regulatory workflow & procedures, and monitor the overall timeliness in application and submission of training grants
• Assist in management reports and provide regular updates and analysis on progress and development of key learning admin activities in both course and grants administration.
• Review and administer SOPs and work processes as appropriate to enhance work productivity.
• Ensure proper documentation and maintenance of the team\'s processes/procedure policy, trackers, and work-related documents.
• Initiate and facilitate process review and process improvement projects.
• Facilitate and provide system, admin, and training support for learning-related systems (such as Learning Management System (LMS), knowledge management and SharePoint applications)

Note that the list is not exhaustive and related duties and responsibilities may be assigned from time to time.

Qualifications & Work Experience

• Minimum Bachelor\'s Degree, in any discipline from a recognized university
• At least 3 years of relevant administration experience in a training environment
• Proficient in MS Office (especially Microsoft Excel)
• Familiarity with using SAP, ARIBA, SuccessFactors, Training Partners Gateway and Robotic Process Automation or other process improvement tools preferred

Skills

Technical skills include:

• Strong ability in navigating and operating online course registration, and internal IT and LMS systems.
• Good analytical, decision-making and problem-solving skills.
• Possess high level of personal effectiveness, attention to detail and impeccable follow through
• Strong planning, analytical and organisational skills combined with excellent time management
• Capable of handling multiple tasks, working well under pressure and short timelines
• Result-oriented and exceptional problem-solving skills to address existing challenges to achieve sustainable and impactful results

Generic skills include:

• A team player who is a fast learner, has an open mind-set, collaborative, highly independent, committed, and adaptable to a fast-paced environment that requires multi-tasking.
• Meticulous, detail-oriented, numerate and able to work in a fast-paced environment
• Good communication, interpersonal and organisational skills
• Able to work autonomously as well as in a team environment

We regret to inform that only shortlisted candidates will be contacted.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, the East-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter \xe2\x80\x93 we take care of you and your well-being. Your Work Matters \xe2\x80\x93 your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters \xe2\x80\x93 we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Service & Safety, Excellence

SMRT Corporation