Job Description

What the role is:
We are looking for a service-oriented individual to join the Mandai Operations Department which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at either Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery Complex and will play a key role in providing after-death care service.
What you will be working on:
Your job responsibilities include:

• Attend to customers on applications for services provided at the Mandai Crematorium & Columbarium or Choa Chu Kang Cemetery
• Attend to public enquiries/requests made via telephone or email or in person
• Review and process applications submitted by the applicant
• Perform daily revenue collection checks and compile revenue reports
• Perform administrative duties e.g., data entry, filing and sorting of documents
• Carry out data analysis of cases received and processed when necessary
• Perform other duties assigned by supervisor

What we are looking for:
Job Requirements:

• Experience in Frontline E-services preferred
• Prior working experience in customer service would be an advantage
• Good Knowledge of Microsoft Office Applications
• Willing to work in after-death care service environment
• Mature, independent, responsible and resourceful
• Tactful, approachable and patient
• Meticulous and ability to multi-task
• Ability to interact and foster teamwork
• Communicate in a friendly manner and enjoy working with others
• Good organisational and administrative skills
• Willing to take initiatives
• Willing to work on weekends and public holidays

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.
About National Environment Agency:
The National Environment Agency (NEA) is the leading public organisation responsible for ensuring a clean and sustainable environment for Singapore. Its key roles are to improve and sustain a clean environment, promote sustainability and resource efficiency, maintain high public health standards, provide timely and reliable meteorological information, and encourage a vibrant hawker culture. NEA works closely with its partners and the community to develop and spearhead environmental and public health initiatives and programmes. It is committed to motivating every individual to care for the environment as a way of life, in order to build a liveable and sustainable Singapore for present and future generations. For more information, visit www.nea.gov.sg

Skills Required