Job Description

[What the role is]

You will work in the Allocation & Systems Department to process tenancy applications submitted by stallholders operating at our market and hawker centres. You will be working in a fast-paced and dynamic environment that requires you to concurrently manage multiple priorities and stakeholders.

[What you will be working on]

You will be responsible for the following:


Support Place Managers in processing tenancy applications including transfer of stall tenancies, assignment of stall tenancies, hawker assistant applications, stall nominee applications, joint operator applications, and termination of stall tenancies. Timely resolution of customer feedback and stallholder enquiries. Prepare statistics and information on various tenancy applications made by stallholders. Support the team in overseeing the digitalisation of tenancy processes, including conducting regular process reviews, maintaining SOPs, and enhancing stakeholder communication platforms. Participate in system enhancement and redesign of application processes, working with vendors from system requirements to user acceptance testing stages. Support stakeholder communications for policy reviews, including coordinating with internal teams (Call Centre, One-Stop Service Centre, and Corporate Department), updating FAQs, and maintaining website content.

[What we are looking for]

You possess the following qualities,


Diploma in real estate, business, or related fields preferred Minimum 2 years of relevant working experience in fields such as tenancy management, customer relations, service quality, or digitalisation Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and bonus if proficient in FormSG Proactive in taking initiatives and implementing plans Excellent communication skills with a friendly approach to working with others Well-organised, meticulous, and able to multitask effectively Mature, independent, and resourceful Self-driven with a commitment to continuous improvement As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
This role will suit you if you enjoy working in a dynamic environment where you can contribute to improving processes and stakeholder experiences.