Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Summary of Duties & Responsibilities



The Facilities Coordinator (FC) is responsible for ensuring an exceptional and professional experience for all staff, vendors, and guests by managing the cleanliness, safety, comfort, and overall appearance of the assigned area. This role requires providing excellent customer service, effective communication, and a proactive, problem-solving approach. The FC will act as a key support person, performing tasks either personally or through vendors.

Key Responsibilities

Client Experience & Communication:

Provide proactive, memorable, and exceptional service to all clients (internal and external). This includes promptly and courteously responding to inquiries, building professional relationships, anticipating needs, and maintaining clear, consistent, and timely communication both in-person and via email.

Facility Operations & Management:

Oversee the broad spectrum of facilities and building management, including hard and soft services, transport, and waste management. Maintain up-to-date knowledge of office procedures, building facilities, and emergency response protocols.

Proactive Site Inspections & Upkeep:

Conduct regular site inspections and patrols to proactively identify cleanliness issues, safety/security hazards, and maintenance needs. Ensure prompt remedy, either through self-performance or vendor coordination, to increase overall site upkeep and maintain the highest standards.

Workplace Safety & Reporting:

Act as the eyes and ears for the EHSS and operations teams, reporting and logging unusual occurrences (property damage, injuries, theft) and preparing detailed, error-free incident reports within policy guidelines.

Project Coordination & Administration:

Perform tasks related to finance, general administration, space planning, and event management. Manage and coordinate office moves and modifications to support workspace changes.

Team Support & Coverage:

Provide back-up support and coverage for absent team members, and offer emergency on-site attendance when required.



Critical Competencies

Attitude:

Proactive, positive, solution-oriented, and enthusiastic.

Client Focus:

Professional, customer service-oriented, able to interact with all staff levels, and capable of managing conflict constructively.

Leadership & Collaboration:

Able to lead groups effectively and work collaboratively as part of a team.

Organizational Skills:

Excellent planning, organizational skills, ability to prioritize work, meet tight deadlines, and manage multiple operational matters.

Problem Solving:

Capacity to deal with ambiguity, solve problems effectively, think analytically, and employ holistic, long-term solutions.

Personal Characteristics:

Strong verbal and written communicator (English & local language), active listener, skilled in using positive language, self-motivated, and passionate about quality and detail.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.