Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Coordinator

Work Dynamics - Integrated Facilities Management

Location: Pico Kallang

Duties & responsibilities

What this job involves \xe2\x80\x93

The Facilities Coordinator will lead delivery of maintenance and operations, vendor oversight, purchasing of material/equipment/supplies, occupancy services and planned and reactive works. The Facilities Coordinator will perform front desk duties such as greeting visitors/guests and providing access for contractors.

• Partnering with the Client/Stakeholder(s)

• Proactively engage stakeholders to ensure that on site client\xe2\x80\x99s expectations are met.
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation.
• Have a focus in customer service and employee experience and be able to demonstrate this in interactions with team, clients and stakeholders.
• Procurement & Vendor Management

• Ensure vendors are well-managed, delivering services on time and within budget.
• Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices.
• Build and maintain positive working relationships with building management to ensure smooth ongoing operations at the site.
• Keeping the numbers in check

• Actively work to ensure that the site\xe2\x80\x99s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics. This will involve tracking and validation of financial spend information for both JLL and ALTCOM Real Estate Pty Ltd.
• Ensure financial processes are always followed.
• Ensuring everyone stays safe

• This role has the responsibility and duty of care to work safely, taking reasonable care to protect your own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

• Customer Services Management

• Provide superior customer service to meet on-site client\xe2\x80\x99s expectations.
• Ensure prompt operation of the switchboard and that all phone queries are directed to the correct department.
• Ensure that reception areas, including desk and seating areas are tidy and presentable.
• Ensure that the visitor/customer sign-in as per policy and procedures and issue Visitor Badges.
• Upon departure from site, ensure that badges are returned, and the visitors is signed out the building.
• Ensure Visitors / Contractors are aware of the site/s Emergency Evacuation processes.
• Book taxis for team Members (as requested)
• Provide Visitors with Information on site i.e. Directions/Bus Timetable etc.
• Book and manage meeting rooms as requested.
• Assist where necessary to prepare customer meeting rooms for meetings, order catering, room set ups etc.
• Manage car parking for visitor (If needed) and ensure records are up to date.
• Manage approval for Business Card orders.
• Arrange courier collections/deliveries and be key contact for local and international courier

• Keeping an eye on the Site & Operations

• Recommend continuous quality improvement practices and implement Industry Best Practice operations.
• Implement building procedures and performance measures and ensure they are maintained at all times as directed by the Facilities Manager.
• Review existing operations regularly with a view to reduce costs and improve operational standards for the site.
• 24/7 emergency call support and site attendance is required.
• Contribute to and complete required reporting on a weekly/monthly/quarterly/annual basis.
• Limiting Risk to JLL & the Client

• Ensure the JLL Operational Risk Management program is implemented and maintained.
• Work with the Facilities Manager to ensure disaster recovery and business continuity plans are in place and maintained for the site.
• Ensure escalation procedures and incident reporting procedures are implemented and maintained.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to JLL\xe2\x80\x99s business conduct by ensuring compliance with the firm\xe2\x80\x99s guidelines, procedures and strategies.
• Ensure all KPIs relevant to your site are met and SLAs are achieved.
• Being a team player

• Provide coverage to the site receptionist (Melbourne) for lunch breaks each day, as well as short term leave/absence.
• Support the broader Facilities team with ongoing tasks and activities as required to ensure the whole team achieve & deliver.

Employee Specifics

Sound like you? Why don\xe2\x80\x99t you apply? To apply you need to be: \xe2\x80\x93

• A motivated customer service focused team player willing to take ownership of the role and the site.
• Proactive with a keen eye for detail and the ability to balance multiple priorities.
• Possess a can-do attitude with proven ability to build and maintain relationships at all levels.
• Strong communication skills and the ability to influence to achieve outcomes.
• Experience in a site Facilities Manager or Office Admin Manager preferred.
• Knowledge of local occupational health and safety requirements advantageous.
• Knowledge and experience in managing contractors on site to ensure completion of works.
• Has an understanding of basic aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system

Performance objectives

• Client Focus & Relationship Management

• Demonstrates proactive & professional approach to customer service and stakeholder engagement.
• Ability to interact with a wide range of client staff, including senior levels.
• Ability to manage conflict and balance between client and firm requirements.
• Has a customer service-oriented attitude.
• Project Management & Organizational Skills

• Excellent planning & organizational skills to prioritize work and meet tight deadlines.
• Proven ability to manage multiple and complex operational matters on a daily basis.
• Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve complex problems effectively .
• Proven ability to employ holistic approaches and looks at long term solutions.

Key skills

• Strong communicator \xe2\x80\x93 Good presentation skills and possesses strong verbal & written communication skills, also an active listener.
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations.
• Flexible \xe2\x80\x93 able to adapt to rapidly changing situations.
• Strongly goal-oriented \xe2\x80\x93 able to focus on meeting all performance targets.
• Is a team player \xe2\x80\x93 able to cooperate and work well with others to meet targets.
• Proven ability to initiate and follow through with improvement initiatives.
• Exhibits honesty & trustworthiness.
• Open to new ideas & willing to challenge status quo.

Location:

On-site \xe2\x80\x93Singapore

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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