Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Facilities Coordinator - OperationsWork Dynamics - Integrated Facilities ManagementDUTIES & RESPONSIBILITIESThe FC is responsible for providing excellent customer service and creating an exceptional experience to all staff, TVCs, their guests and vendors who are their business partners.The FC must be able to effectively communicate information verbally regarding the building, the office and its facilities, and facilities in and around the area. Additionally, it is the responsibility of the POC to maintain the cleanliness, comfort, safety, and overall appearance of their assigned area to the highest standards, either through self performance or vendors.Create and provide memorable and exceptional experience for all clients, internal and external, in the client office:Ensure messaging is consistent and in line with directions given by the Supervisor.Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.Build relationships by engaging clients in authentic, personable conversations.Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requestedProvide a positive environment where things get doneTake ownership of customer issues and proactively seek to resolve them quickly.Provide end to end service; take responsibility and accountability.Provide exceptional communication to clients:Communicate effectively and correctly.Respond, follow up and close \xe2\x80\x93 both via email and in person in a timely manner.Maintain current/up to date knowledge of the building and office procedures and client/guest-related informationInformation about the history of the office location, and the office design conceptInformation on the facilities of the building, in the office, and of the general areaGeneral event managementReception dutiesVendor ManagementEmergency response procedure and incident reporting.Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities:Critical Competencies for Success:Proactive and positiveSolution orientedDemonstrates proactive and professional approach to customer service and stakeholder engagementAble to interact with a wide range of client staff, including senior levels and support staffAble to manage conflict and balance between client and JLL requirementsHas a customer service oriented attitudeLeadership, Collaboration and Team Worker:Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levelsAble to work collaboratively and be part of a team working towards meeting deliverablesLocation:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle