Job Description

Posted
16-Feb-2023

Service line
GWS Segment

Role type
Full-time




Areas of Interest
Facilities Management




Location(s)
Singapore - Singapore





ESSENTIAL DUTIES AND RESPONSIBILITIES

• 
  Develops and maintains positive client relationships. Conducts client meetings on unresolved facility issues in an expeditious and professional manner. Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports.
• Manages and coaches\' facilities staff to deliver excellent service levels for the client within budget.
• Researches and implements new processes and technology to improve operational efficiency.
• Develops and recommends strategic facility management objectives for clients. Reviews various budget reports for multiple facilities.
• Develops environmental health and safety procedures for facilities. These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.
• Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with local, state, and federal regulations.
• Produces and maintains various facility management reports.
• Oversees management of capital projects.
• Oversees and/or coordinates maintenance/repair work assignments performed by technicians, vendors, and contractors performing building maintenance, landscaping, and janitorial work.
• Responds to client inquires and complaints. Ensures timely and quality service delivery to clients.
• Follows up with clients to ensure customer satisfaction.
• Performs facilities inspections and prepares reports.
• May coordinate and manage move, add and change activities.
• Assists in the preparation of operating and capital budgets.
• Manages vendor relationships and trains vendors on work order and billing procedures.
• Processes invoices and ensures proper cost center coding.
• Reviews periodic reports including financials and explains variances. Works with finance team to correct errors.
• Uses pc and/or PDA for work order system, email, ESS, process and procedure training.
• May coordinate and manage move, add and change activities.
• Other duties may be assigned.
  

• 
  Provides formal supervision to individual employees within single functional or operational area.
• Approves subordinate\'s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies. Leads by example and
• models behaviors that are consistent with the company\'s values.