Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Facilities Manager (Site Lead)

Work Dynamics - Integrated Facilities Management

Location: CBD

Transforming to the Workplace Team of the future

Introduce technology and digital platforms to enable Workplace team to be mobile and present on the occupant floors

Adopt the account\xe2\x80\x99s new and innovative methods that can support the digitalisation of the workplace through automation, sensors, touchless technology, and new applications

Develop an active and visible Workplace Team that is proactive, responsive, dynamic, engaging, and agile

Facilities Operations

Manage & oversee site services (Soft & Hard) as part of the scope delivered

Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair, and replacement costs together with minimising the risk of equipment failure.

Ensure all technology platform are working as per its intent purpose and analytics are carried on a timely manner to ensure proactive response.

Review operational SOP\xe2\x80\x99s & propose / make changes as part f continuous improvement

Manage minor projects / Churn in the office

Able to liaise with any local / government agencies as part of operations

Able to liaise with Landlord on lease management and contractual services delivered

Human Experience

Deliver the account\xe2\x80\x99s Human Experience Roadmap at the site and ensure the delivery of all operational requirements to uplift workplace experience, community engagement and sense of wellness and well-being at the site

Deliver programs that drive employee engagement, sense of belonging, excitement and fun at work that contribute to employee productivity and pride

Ensure the account\xe2\x80\x99s HX program initiatives are measurable and tangible to the workplace

Support all regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops, food & beverage, wellness, community engagement, digitalisation of the workplace, sustainability and D&I

Client Engagement

Create a fun and impactful client engagement strategy

Engage with all guests, employees, and key stakeholders

Imbed in the FM team a culture of empowerment, engagement, and fulfilment

Work with relevant parties on space management through data analytics

Develop client support/feedback initiatives e.g. FAQ

Build a community of ambassadors to delivery soft services that are authentic, caring, and able to provide timely services

Ensure effective communications and reporting to clients on operation matters and Workplace Experience

Evaluate service response time and analyse occupants\xe2\x80\x99 service request trends and suggestions

Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client\xe2\x80\x99s leadership with a focus on improving culture and employee engagement.

Liaise with JLL team and client on soft service delivery

Share regular event and celebrations content through client\xe2\x80\x99s internal monitors, blog posts, newsletters, and other communication channels.

Create, manage JLL profile within the client account

Adopt innovative communication strategies

Champion monthly meetings with stakeholders to enhance relationships

Team Management

Team player, motivational leader, work across business unit to establish a collaborative environment.

Identify area of development for his /her staff

Drive the site team to meet all key performance indicators as set out in the Account plan & SLA.

Actively encourage an environment that drive teamwork, co-operation & performance excellence

Act as manager and a coach for the team ensuring high staff morale, trust, and work ethics

Ensure the team is well trained on all facilities policies, procedures, and systems

Reporting

Ensure the monthly performance report is generated to meet SLA standards.

Review monthly financial reports including the preparation of accruals and variance analysis

Location:

On-site \xe2\x80\x93Singapore

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500\xc2\xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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