Job Description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.People Management

• Manage and coach team
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Training & Development of team members

Client/Stakeholder Management

• Proactively engage stakeholders to ensure that on site client\xe2\x80\x99s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organisation
• On-site key point of contact for Facilities in the client\xe2\x80\x99s premises

Procurement and Vendor Management

• Prepare Vendor RFP document and KPI and SLA
• Evaluate the vendor procurement and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.
• Administer the virtual approval process for contract execution in Corrigo and JDE systems
• Co-ordinate and monitor the contractor management program

Facilities Operations

• Implement a comprehensive energy management program and have good knowledge of Green Mark requirements
• Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Represent the client in identifying defects and manage defects during Defects Liability Period for both Architectural and M&E services for an office environment
• Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.
• Have good proficiency and knowledge with any CMMS technology platform
• Implement, comply with and audit all internal management systems, for quality assurance
• Ensure all Reactive Maintenance is completed as per the agreed timeframes.
• Ensure all Financial Management requirements are completed in a timely and accurate manner.
• Able to manage moves and relocations on site
• Recommend continuous quality improvement practices and implement Industry Best Practice operations

Risk Management

• Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.
• Ensure critical operations and sites are identified across the region.
• Establish HSSE plan for the account on site.
• Ensure disaster recovery and business continuity planning is implemented and maintained across the region.
• Implement and ensure escalation procedures are in place and observed for incident and problem reporting.
• Have good knowledge of statutory legislations and requirements

Profitability/ Savings Initiatives:

• Develop annual Capex and Opex budgets
• Develop initiatives and strategies that lead to cost savings and service improvement
• Analyse financial data and contract model to generate savings for the account

Customer Service / Client Relationships:

• Ensure effective communications and reporting to clients\xe2\x80\x99 on operation matters
• Evaluate service response time and analyse occupants\xe2\x80\x99 service request trends and suggestions
• Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
• Lead by example and groom the team in achieving maximum client satisfaction level

Reporting:

• Review monthly financial reports including the preparation of accruals and variance.
• Prepare monthly management report.
• Assist in the budgeting and Recommit process including reviews with HQ Account Manager
• Administer the E-Fit website and ensure that all reports and other relevant data is regularly updated.

Training:

• Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account team to devise new and innovative methods of learning built around skill development, leadership and succession planning
• Assign buddies for new team members to ensure team work, consistency & rationalization of the team

Leadership / Staff Management:

• Actively encourage an environment that drive teamwork, co-operation & performance excellence across the region
• Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.

Location:On-site \xe2\x80\x93SingaporeIf this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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