Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Facilities ManagerWork Dynamics

What this job involves :

The Facilities Manager (FM) must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract. The FM must be independent and self-motivated with the passion to drive the site team to achieve good results and driving human experience.



People Management

Manage and coach team

Develop and sustain a high-quality well motivated team

Ensure high staff morale, trust and work ethics

Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

Mentor and enable Training & Development of team members



Client/Stakeholder Management

Proactively engage stakeholders to ensure that on site client's expectations are met

Build and develop effective client / stakeholder relationships across multiple levels of the organisation

On-site key point of contact for Facilities in the client's premises



Procurement and Vendor Management

Prepare Vendor RFP document and KPI and SLA

Evaluate the vendor procurement and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.

Administer the virtual approval process for contract execution in Corrigo and JDE systems

Co-ordinate and monitor the contractor management program



Facilities Operations

Implement a comprehensive energy management program and have good knowledge of Green Mark requirements

Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.

Represent the client in identifying defects and manage defects during Defects Liability Period for both Architectural and M&E services for an office environment

Implement a Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure.

Have good proficiency and knowledge with any CMMS technology platform

Implement, comply with and audit all internal management systems, for quality assurance

Ensure all Reactive Maintenance is completed as per the agreed timeframes.

Ensure all Financial Management requirements are completed in a timely and accurate manner.

Able to manage moves and relocations on site

Recommend continuous quality improvement practices and implement Industry Best Practice operations



Risk Management

Assist in the implementation of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.

Ensure critical operations and sites are identified across the region.

Establish HSSE plan for the account on site.

Ensure disaster recovery and business continuity planning is implemented and maintained across the region.

Implement and ensure escalation procedures are in place and observed for incident and problem reporting.

Have good knowledge of statutory legislations and requirements

Profitability/ Savings Initiatives:

Develop annual Capex and Opex budgets

Develop initiatives and strategies that lead to cost savings and service improvement

Analyse financial data and contract model to generate savings for the account

Customer Service / Client Relationships:

Ensure effective communications and reporting to clients' on operation matters

Evaluate service response time and analyse occupants' service request trends and suggestions

Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.

Lead by example and groom the team in achieving maximum client satisfaction level

Reporting:

Review monthly financial reports including the preparation of accruals and variance.

Prepare monthly management report.

Assist in the budgeting and Recommit process including reviews with HQ Account Manager

Administer the E-Fit website and ensure that all reports and other relevant data is regularly updated.

Training:

Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL senior Account team to devise new and innovative methods of learning built around skill development, leadership and succession planning

Assign buddies for new team members to ensure team work, consistency & rationalization of the team

Leadership / Staff Management:

Actively encourage an environment that drive teamwork, co-operation & performance excellence across the region

Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.