Job Description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We\xc2\xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

• Assist in identifying the cause of failure and support the Senior Failure Analysis Engineer and Failure Analysis Manager in root cause analysis by providing data and knowledge from failure identification material, field information, SAP, download data, warranty test stands, strip report data, and final test data. Using this information, undertakes advanced problem solving and detailed analysis to understand failure and understands and utilises escalation process for more complex investigations.To track ad raise potential new types of failure modes and new problem processes with supporting evidence provided to the Senior Failure Analysis Engineer and Failure Analysis Manager leading to an improvement of the lifetime of vacuum pumps.
• To provide accurate, quality failure reports in the failure analysis system for all products returned to the Service Technology Centre so they can be approved by the Senior Failure Analysis Engineer for release to customers within acceptable time schedules.
• To accurately record failures in SAP and the failure analysis reporting system.
• Work with the Failure Aalysis and technical teams to improve root cause identification and support the introduction of corrective actions.
• Where required, raise warraty issues with the Senior Failure Analysis Engineer including the provision of supporting information.
• Is a integral & productive member of a team of failure analysis engineers supporting the Service Technology Centre in failure analysis activities providing information, guidance and technical support within the team.
• Complies with all applicable laws, policies ad standards to ensure organisational, safety and health obligations are me

What we expect from you?

• Previous experience within field or on-site servicing, either within vacuum or abatement; or a minimum of 3 years\' experience within a Service Technology Centre
• Must also have experience in decontamination and parts inspection; or experience in a technical support role
• Solid understanding of manufacturing and service methods
• A wide range of product knowledge across the Vacuum Technique divisions
• Methodical, with strong attention to detail to enable detailed failure analysis investigation to support fact based decision making processes
• Self-directed, with the ability to understand and resolve advanced failure analysis problems and escalates through the appropriate channels when required
• Demonstrates customer awareness and ensures customer expectations and timeframes are met, whilst working in alignment with Edwards and Leybold\'s processes
• Raises continuous improvement opportunities to Senior Failure Analysis Engineer
• Able to work collaboratively within a team, sharing technical expertise and knowledge
• Understands and uses the appropriate tools and techniques to aid failure analysis work e.g. parts inspection, troubleshooting, quality tools
• Experienced in MS Office applications
• Good written and verbal communication skills, ensuring a consistently high standard of detailed information capture.
• Proficient with home country language

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Atlas Copco