Job Description

JOB SUMMARYThe F&B Specialist Trainer is required to coordinate and be responsible for all training activities which shall include; planning of training, implementation of training, evaluation of training, and getting feedback on training. Be part of audit inspection to ensure consistency in standards, Service excellence, Product knowledge, and Techniques skill. He / She will spend 70% on creating and facilitating training, observing service standards, coaching and guiding staff, and ensuring the consistency of the Quality Management System. The other 30% will be spent on operations should it be required. The schedule will be the responsibility of the Training Supervisor in alignment with the F&B Manager.DUTIES AND RESPONSIBILITIES

• The F&B Specialist Trainer shall assist the F&B operations to develop a greater awareness of the importance of training which will enhance guest satisfaction, promote employee morale, and food quality, and install an overall sense of pride in all aspects of guest service and food quality.
• Observes standards in F&B operations. coaches and guides staff in the areas for improvement based on observation and aligning it with the standard SOPs.
• Observes, and conducts daily On-Job-Training (SOP) within F&B division and provides feedback to the Talent Management Head. Develops new SOPs when needed or when new procedures are implemented wherein all recommendations will be aligned to the F&B Manager prior to execution.
• Implement an SOP checklist /evaluation tracking system and ensure staff is completing it correctly.
• Develops Training materials which includes but not limited to F&B Training Manual.
• Identifies operational issues and provides remedial action with new recommended SOP and /or training.
• Coordinates Communication meetings.
• Collects and submits F&B Training Plan (SOP) and reports at the end of the month to Training Supervsir, Talent Management Head and F&B Manager
• Conducts training according to schedule.
• Monitors and evaluates training progress of all F&B new hires.
• Establishes communication with employees with F&B division to seek opinions and comments on employees' training issues. Plans and coordinates any upcoming training programs.
• Performs other training-related duties as assigned by the management.
• Ensures that everyone employed has a responsibility towards Food Safety within her/his working area, whether it be through record-keeping, safe food preparation, storage and service, training, Communication, facilitating or improving Food Safety practice.
• Strive for service excellence to drive customer loyalty.

Job Type: Full-timePay: Php30,000.00 - Php40,000.00 per monthBenefits:

• Free parking
• Health insurance
• Opportunities for promotion

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Pasig City: Reliably commute or planning to relocate before starting work (Required)