Job Description

What you'll do:

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"The primary responsibility of this position is to provide technical support for issues escalated by in-country field service teams and to ensure timely solutions for customer and FSE inquiries. Additionally, the role involves providing on-site technical support within the EA region. This individual will be responsible for developing and enhancing the technical expertise of field service engineers for our PD LVS / MVS / ATS / RMU / Accessories equipment, supporting daily field operations and service business needs.



He will take the lead, in collaboration with the factory Engineering team, in building a competent field services installation and T&C team, and improving the overall customer experience. The role also involves working closely with the East Asia Supply Chain team to develop a spare parts support model that aligns with our warranty obligations. Furthermore, the individual will assist countries in establishing PD spare parts inventory, managing minimum/maximum levels, and ensuring adequate support through regional hubs or factories"



"A. Provide advanced technical support for escalated PD issues, collaborating with in-country field service teams to ensure quick and effective resolutions.

B. Deliver on-site technical support within the EA region as required, ensuring high customer satisfaction.

C. Develop and enhance the technical skills of field service engineers, ensuring competence in the installation, commissioning, troubleshooting, and maintenance of PD LVS/MVS equipment.

D. Lead initiatives, in collaboration with factory engineering teams, to build a strong field service installation and testing & commissioning (T&C) team.

E. Work closely with the East Asia Supply Chain team to establish and optimize a spare parts support model, ensuring alignment with warranty obligations.

F. Assist in-country teams in setting up and managing PD spare parts inventory, including monitoring minimum/maximum levels and ensuring adequate support through regional hubs or factories.

G. Support daily field operations and serviceusiness needs by providing expert advice and guidance to in-country teams.

H. To be committed & responsible for Quality Management System:

a. Implement the process approach and risk-based thinking

b. Provide the necessary support to fully implement and sustain the QMS

c. Communicating to the organization the importance of conforming to QMS requirements

d. Ensuring the QMS meets its goals

e. Engage, direct, and support individuals contributing to the QMS

f. Create a culture of continuous improvement"

Qualifications:

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Bachelor's degree in Electrical Engineering or a related field.

Minimum 5 years of Technical Service Experience

Skills:

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Extensive experience in field service, technical support, and engineering for power distribution systems (LVS/MVS).

Strong knowledge of troubleshooting, installation, and commissioning procedures for PD equipment.

Excellent communication and collaboration skills, with experience in leading cross-functional teams.

Ability to travel frequently across the EA region for on-site support."


Strong Organizational and Interpersonal skills