Job Description

:JOB SUMMARYGreet guests according to Marriott and Coyle Audit Brand Standards and determine the number in their
party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front
of guest, etc. Guide guests through the dining rooms and provide any needed assistance according to
Marriott and Coyle Audit Brand Standards. Serve food and alcoholic / nonalcoholic beverages to guests.
Set tables according to type of event and service standards. Answer questions on menu selections and
being knowledgeable on a la carte menus. Communicate with the kitchen regarding menu questions, the
length of wait, re-cook orders, doneness and product availability. Communicate additional meal
requirements, allergies, dietary needs, and special requests to the kitchen. Move and arrange tables,
chairs, and settings and organize seating for groups with special needs. Ensure place settings are
appropriate and each guest has a setup according to the Brand Standards. Check menus to ensure they
are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day,
following all hygiene standards at all times, practicing clean-as-you-go procedures. Monitor dining rooms
for seating availability, service, safety, and wellbeing of guests.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe
work conditions to manager; and complete safety training and certifications. Ensure uniform and personal
appearance are clean and professional, maintain confidentiality of proprietary information, and protect
company assets. Welcome and acknowledge all guests according to company brand standards. Speak
with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, support team to reach common goals, and
listen and respond appropriately to the concerns of other employees. Ensure adherence to quality
expectations and brand standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
DUTIES AND RESPONSIBILITIESSafety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical
• emergencies, natural disasters).
• Identify and correct unsafe work procedures or conditions and/or report them to management and
• security/safety personnel.
• Follow company and department safety and security policies and procedures to ensure a clean, safe,
• and secure environment.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in
• compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and
• procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every quest with a smile, eye contact, and a friendly verbal
• greeting, using the guest\'s name when possible, following all Brand Standards and Coyle Audit
• standards at all times.
• Address guests\' service needs in a professional, positive, and timely manner, following all Brand
• Standards and Cole Audit standards at all times.
• Thank guests with genuine appreciation and provide a fond farewell, following all Brand Standards and
• Coyle Audit standards at all times.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or
• property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight,
• and build trust.
• Anticipate guests\' service needs, including asking questions of guests to better understand their needs
• and watching/listening to guest preferences and acting on them whenever possible, following all Brand
• Standards and Coyle Audit standards at all times.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-
• impaired individuals within guidelines (e.g., escorting them when requested, using words to explain
• actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD
• phones).
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings,
• answering with a smile in one\'s voice, using the callers\' name, transferring calls to appropriate
• person/department, requesting permission before placing the caller on hold, taking and relaying
• messages, and allowing the caller to end the call, following all Brand Standards and Coyle Audit
• standards at all times.
• Talk with and listen to other employees to effectively exchange information.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and
• quietly, avoiding public areas of the property.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

General Food and Beverage Services

• Monitor dining rooms for seating availability, service, safety, and wellbeing of guests.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Notify management of maintenance repairs issues, following all hygiene standards at all times.
• Report any employee, guest, and/or vendor incidents and accidents to management and Loss
• Prevention at the time of the incident and/or accident.
• Assist your and other departments when needed to ensure optimum service to guests.
• Assists Management
• Communicate with guests, other employees, or departments to ensure guest needs are met.

Assists Management

• Communicate with guests, other employees, or departments to ensure guest needs are met.

Opening

• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.

Greeting and Seating

• Thank every guest upon departure, invite them to return, and wish them a fond farewell, following all
• Brand Standards and Coyle Audit standards at all times.
• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of
• guest, etc. - using Open Table Systems.
• Guide guests through the dining rooms and provide any needed assistance.
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with
• minimal amount of disturbance to other guests.
• Greet guests and determine the number in their party, following all Brand Standards and Coyle Audit
• standards at all times.
• Ensure place settings are appropriate a setup according to the Brand Standards.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the Team: At Courtyard, we\'re passionate about better serving the needs of travelers everywhere. It\'s what inspired us to create the first hotel designed specifically for business travelers, and it\'s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We\'re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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