Job Description

Job Summary
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Assume Manager\xe2\x80\x99s role in his absence.
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Responsible for ensuring the overall dining experience of the guests
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Responsible for assignment of sections / specific guests to various staff
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Responsible for training and developing staff
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Assists manager in recruiting, interviewing and hiring team members
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Responsible for day to day operational efficiency.



Pre-service
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Check reservations for the day, plan seating arrangements accordingly, and assign staff to specific guests (if necessary or when requested)
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Check dietary restrictions of guests and inform staff
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Delegate work to staff. This includes:

• Setting up of the restaurant (ensuring cutlery and glasses are set and prepared)
  

• Observing the general cleanliness of the restaurant
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Handle administration of staff matters which include:

• Ensuring staff punctuality
  

• Tracking of staff\xe2\x80\x99s overtime
  

• Planning of the duty roster on a weekly basis
  

• Performance appraisal
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Monitor monthly inventory of equipment and wines
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Conduct roll-call before lunch and dinner sessions. Roll-call would include:

• Informing staff of dietary restrictions of guests
  

• Communicating information about assignment of roles / sections
  

• Communicating daily specials, food that are not available or new on the menu
  

• Communicating service standards that needs to be achieved
  

• Conducting short refresher with staff with regards to the menu and wine list
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Conduct training with staff regarding:

• Food knowledge
  

• Beverage knowledge
  

• Methods of cooking
  

During service
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Greet guests at door and send them off after their meals
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Mingle amongst guests to ensure that they are satisfied with the service / food
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Handle customer concerns



Post-service
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Assist in the closing of the restaurant which includes ensuring that all cutlery and clean and put in place and the general cleanliness of the restaurant
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To ensure compliance with set of service standard guidelines by Management
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Ensure High Degree of operational efficiency is maintained
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Follow up on supply requirement & oversee daily work schedule / manpower planning .
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Able to perform daily POS closing .
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Provide direction , advise , guideance and fair workload distribution .
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Training of staff via training menu / checklist and weekly report of their progress.
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Ensure overall cleanliness / tidiness of work station and personal hygiene & tidiness of all FOH staff .
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Able to advise guest on food selection / helping guest to resolve issue during operation hours.
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Follow up on restaurant maintenance and others fixture .
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Self Motivate & discipline
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May be called to perform others related tasks not included in this JD .
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Able to prepare reports as & when required .
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Able to handle guest & resolve requirement / feedback courteously / tactfully & diplomatically .
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Able to attend meeting .



Work Location: Compass One / Hillion Mall / Orchard wisma Atria / Paya Lebar Quarter .

Interested parties may contact raymond @90615366 via whatapps or email to raymond@bonchon.sg .