Job Description

About Our ClientOur client is a notorious F&B chain making world-famous coffee and snacks! (MNC)

• Prepare, organize and deliver training program to support the onboarding and ongoing training for restaurant learners, including food safety, guest service, inventory management, profit and loss program, product, and procedural launches and/or changes
• Management of the Learning Management System, including design, user experience, troubleshooting and resource deployment
• Works with cross functional teams to ensure correct intake of information, and approval / alignment across all key stakeholders
• Ensures programs, procedures, product launches, and changes have the appropriate training resources and support to ensure a success
• Analyze data (Speed of Service (SOS), Guest Feedback, Restaurant Excellence Visit (REV), profitability) to identify operational opportunities and apply problem solving methodology to create training solutions
• Develop training materials, including trainee and instructor guides, job aids, assessments and support tools
• Champions the training process to ensure timely, accurate, and thorough delivery of all materials to restaurant teams
• Work with global and regional office to support training needs

The Successful Applicant

• Proven experience in learning and development/Training with the F&B industry
• HRDF Certified Trainer
• Strong written and oral communication and ability to translate technical and or complicated materials into effective training materials

What\'s on OfferThis is a chance to join a fast-paced and growing team!

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