Features Business Analyst Return & Refund, Regional Operations
Job Description
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
The Returns & Refunds team manages policy, process & product which facilitate a seamless experience for both buyers and sellers in a situation where our buyers encounter issues with their purchases. Each member of the team is a problem solver who is passionate about serving the customer and improving the returns/refunds experience.
- Draw insights from data sets and apply data-driven methods to identify user pain points related to returns/refunds journey on Shopee.
- Identify & design system driven initiatives to solve operational issues for returns/refunds
- Size the impact of the identified initiatives to help with prioritisation of the features
- Collaborate with local stakeholders to refine proposed solutions & implement initiatives to improve the returns/refunds experience
- Collaborate with product stakeholders to implement system driven initiatives
- Monitor performance of initiatives post launch & identify improvement opportunities or gaps
Additional Information
Career Level
Not Specified
Qualification
Not Specified
Job Specializations
,
Company Overview
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region\'s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea\'s mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team comprises over 8,000 employees from across the region, and with our rapid expansion, we are constantly on the lookout for potential talents who have the passion and drive to become part of a fast-moving and dynamic team.
Additional Company Information
Registration No.
201503526N
Company Size
More than 5000 Employees
Average Processing Time
15 days
Industry
Computer / Information Technology (Software)
Benefits & Others
Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)
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Job Detail
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Job IdJD1344004
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned