Job Description

1.

Technical Pre-sales Role

Work closely with sales and marketing to support customer evaluations and decision-making (design-in stage) Provide roadmap/new product/technical update, proof-of-concept (PoC) guidance. Analyse customer needs and map them to suitable IoT solutions (e.g., sensors, modules, gateways, protocols).

2. Customer Integration Support

Assist customers with hardware and firmware integration: + Cellular & non-cellular modules
+ Antenna and RF layout guidance
+ Installation guidance
+ Identify optimal sensor/gateway placements for maximum coverage and reliability
+ Help with embedded software development, including:
+ SDKs, AT commands, or AppZone (usually for cellular modules)
+ Domain-expert in IoT protocols like MQTT, CoAP, HTTP, etc.
+ Basic know-how on cloud connectivity (AWS IoT, Azure IoT, etc.)

3. Testing & Debugging

Help customers debug issues during development and deployment: + Connectivity problems (e.g. LTE bands, network issues)
+ Firmware bugs or hardware misconfigurations
+ Certification compliance (e.g., CE, FCC, other RF Certificates)
Conduct RF performance validation, device benchmarking, and field testing.

4. System Architecture Guidance

Recommend best practices for: + Edge computing, data processing, over-the-air (OTA) updates
+ Device-to-cloud architectures
+ Security (TLS, encryption, secure boot)

5. Post-Sales Support & Training

Support customers during product ramp-up stage Provide on-site or remote troubleshooting Conduct technical workshops or training for customer teams PCN update and RMA support

Key Skills & Knowledge:

Wireless Technology: LTE, 5G, mmWave, Cat-M, NB-IoT, LoRaWAN, BLE, Wi-Fi Hardware: PCB design, RF layout, power optimization Firmware: AT commands, C/C++ SDKs, AppZone, MCUs Protocols: MQTT, CoAP, Modbus, TCP/IP, HTTPS Programming Language: Python, JavaScript, C/C++, Java Debug Tools: JTAG/SWD, UART tools, AT logs, Docker logs, MQTT payloads, REST APIs Cloud IoT: AWS IoT Core, Azure IoT Hub, private clouds Soft Skills: Customer communication, technical writing, training Typical Work Environment Split between field/on-site visits, remote support, and lab development. Collaborate with cross-functional teams: sales, R&D, product managers, and customers. Common in industries like smart city, industrial IoT, healthcare, and smart utilities. Support RF certification within S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC)

Typical Work Environment:

Split between field/on-site visits, remote support, and lab development. Collaborate with cross-functional teams: sales, R&D, product managers, and customers. Common in industries like smart city, industrial IoT, healthcare, and smart utilities. * Support RF certification within S.E.A region (e.g. IMDA/SIRIM/NBTC/NTC)