Job Description

Overview:

The primary purpose of the Field Applications Specialist is to support CDG sales, marketing and operations teams in pre-sales presentations, demonstrations and post-sales support to SEA distributors and direct customers to ensure customer satisfaction.

How You'll Make an Impact:

Application Training and Support

Resolve complicated application issues resulting from customer usage or demonstration equipment and assist Customers, FSE and AMs to maintain customer satisfaction and sales opportunities in a professional manner. Have a logical systematic approach to troubleshoot issues for the system and share findings among team members. Work with team to develop training modules to increase competencies of internal and external customers to align with business direction. Plan and conduct relevant technical and product training for Sales and Channel Partners to increase enablement. Conduct installation and connectivity for QC data management for CDG instruments

Customer Focus

Conduct pre-sales demonstrations/evaluations and provide critical and trusted feedback on further needs at customer site as part of the sales process and ensure the evaluation meets customer and business needs. Work with Engineers, Sales, Techsupport and other supporting functions within the organization to address customer's applications concerns. Ensure support on regulatory requirements and manage customer complaints. Monitor and evaluate customer feedback to improve customer satisfaction.

Administration

Maintain technical and training files/procedures in relevant areas of responsibility. Ensure all demonstration units for application training are properly accounted for. Work with CTS to ensure all troubleshooting cases are recorded and filed appropriately. Conduct system installations and training and ensure all documents are signed and accounted for sales recognition. Maintain daily activities record in customer relationship management ServiceMax in SFDC. Track and maintain activities and inventory in the SEA Training Lab.

Self-Development

Implement Performance Management Plan and Individual Development Plan. Build specific soft skills and product competencies as required Maintain a positive mindset with consistently strive to be a better version of yourself.

What You Bring

Education

Minimum Diploma in Biology, Medical technology, Biochemistry, Biotechnology or related MSc in Biotechnology, Life Sciences, Applied Sciences, Biomedical Science is Preferable

Experience

More than 3 years working experience in Clinical Diagnostics, Clinical laboratory, Blood banking, Medical Tech and/or related industry is essential. 1-2 years as a commercial field support/application/trainer position in the relevant field are an advantage Experience in Connectivity and Quality Management Systems is preferred and an advantage

Knowledge, Skills and Abilities

Strong problem solver Strong relationship building skills Strong planning skills, work ethic, stability and dependability Demonstrates accuracy & thoroughness Excellent interpersonal, communication and negotiation skills Systematic thinking and the ability to present and persuade clearly Laboratory and wetlab skills in related clinical fields

Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits:

Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and well-being of our employees and their families through the various stages of an employee's work and life cycle. We're proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

EEO Statement:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation:

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.



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