Job Description

Work Schedule Standard (Mon-Fri)Environmental Conditions OfficeHow Will You Make an Impact?At Thermo Fisher Scientific, you'll be part of a team that values performance, quality, and innovation. Here, youxe2x80x99ll contribute to impactful work that makes a difference globally. As part of our growing organization, youxe2x80x99ll be encouraged to reach your full potential and have the opportunity to build significant contributions to advancing science.Field Application Scientist, SEA (BioScience Division)
Are you passionate about making a difference within the BioSciences segment and looking for a role that combines science, training, troubleshooting and working with customers in various scientific domains? Do you want to be in a company known to be a fast-paced global leader in service science? If so, this might be the ideal role for you!The Field Applications Scientist (FAS), SEA, for BioSciences will be responsible for providing pre-sales and post-sales technical support and drive the success of our Thermo Fisher Scientific products specializing in Biosciences cell analysis portfolios including Flow Cytometry, Cell sorting, and Plate Reader to customers and other internal teams, as well as relaying customer feedback to the organization.What will you do?

• Mainly provide post-sales support such as installation and hands-on training for customers on the proper use of cell analysis instrumentations and reagents.
• Assist customers in optimizing experimental workflows and protocols to achieve the best possible results.
• Provide scientific and technical expertise to assist in troubleshooting and resolving technical issues related to instrumentation and experimental design.
• Also assist in pre-sales support such as conduct demonstrations of our cell analysis instruments. Assist the sales team in understanding customer requirements and tailoring product recommendations.
• Provide technical guidance and answer customer inquiries regarding product capabilities, specifications, and applications.
• Build and maintain strong relationships with key customers, ensuring a high level of customer satisfaction and loyalty.
• Work closely with the sales, marketing, and product management teams to provide feedback on customer needs, product performance, and emerging market trends.
• Document customer interactions, troubleshooting steps, and technical solutions in CRM and internal systems.

How will you get here?
Education

• BSc in Biological Sciences, Cell Biology, Immunology or equivalent experience
• MSc or PhD is preferred

Experience

• Minimum 3 years laboratory experience and is familiar with a wide range of technologies and applications in Life Sciences such as cell analysis, cell sorting or protein workflow
• Hands-on experience working with flow cytometry instruments, cell sorters and plate readers and good understanding of cell biology techniques and assays.
• Previous experience providing technical support or training in an academic, research, or industry setting is highly desirable.
• Ability to work effectively in a team, and troubleshoot technical problem.
• Strong communication skills; capable of interacting with a diverse population of internal and external contact. Ability to speak Mandarin is a plus.
• Tenacious problem solver with good analytical skills and perseverance
• Self-motivated with the ability to learn different techniques/instruments and able to perform self-learning

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific