Job Description

Overview

As one of the world\xe2\x80\x99s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We\xe2\x80\x99ve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 7,000 employees are working on this permanent challenge, at over 90 locations on all continents.

This Service engineer position within the service organization is an ambassador of Bruker Nano Surfaces Metrology \xe2\x80\x9cBNSM\xe2\x80\x9d instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world\'s leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

Responsibilities

SUMMARY OF RESPONSIBILITIES: * Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (AAFM(NanoMet), AFMi, TSOM & X-ray) for customers both domestic and international

• Provide high level technical support to external customers at their location
• Provide on-\xc2\xadsite training to the customers
• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Develop Service technical documentation
• Create, develop, and continuously improve the customer support & applications knowledge database
• Timely and professionally handle field service calls and issues arising from the field service
• Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
• Visits, triage with field applications scientists as appropriate
• Timely complete and submit all required paperwork
• Flexible schedule to accommodate our customer\xe2\x80\x99s needs
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Misc. other duties commensurate with the capabilities of a Field Service Engineer

ESSENTIAL FUNCTIONS: * 70% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)

• 30% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc\xe2\x80\xa6)

ADDITIONAL RESPONSIBILITIES: * Pre-sales support

• Other duties as assigned

Qualifications

EDUCATIONAL/EXPERIENCE REQUIREMENTS: * Bachelor\xe2\x80\x99s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.

• Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation

8 years of relevant Semiconductor industry experience, preferably metrology products. * AAFM, AFM and X-ray service experience or background in Technical Support preferred.

Bruker