Job Description

What success looks like in this role:

Key Responsibilities

\xc2\xb7 Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments

\xc2\xb7 Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements

\xc2\xb7 Create / update and track ticket in ticketing tool to closure observing SLA commitments

\xc2\xb7 Escalate when necessary in accordance to escalation matrix

\xc2\xb7 Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

\xc2\xb7 Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

\xc2\xb7 Liaise and work closely with customer to address service concerns and to solve technical problems.

\xc2\xb7 Work with technical team to resolve more advanced issues when necessary

\xc2\xb7 Perform Install / Move / Add / Change (IMAC) activities as tasked

\xc2\xb7 Ensure all material are properly documented and handed over during shift changes

\xc2\xb7 Perform any ad-hoc duties as assigned

\xc2\xb7 Build sustainable relationships and engage customers by taking the extra mile

#LI-AP1

You will be successful in this role if you have:

Key Qualifications

\xc2\xb7 Diploma or Minimum Higher NITEC in Electrical, Electronics, IT or equivalent

\xc2\xb7 Singapore Citizen or PR preferred (need to secure Cat 2 security clearance)

\xc2\xb7 2 - 3 years relevant experience in IT system support and hardware maintenance, field support

\xc2\xb7 Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

\xc2\xb7 Basic knowledge in Networking and Database management will be added advantage

\xc2\xb7 Airport operations background will be added advantage

\xc2\xb7 Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

\xc2\xb7 Ability to work responsibly, independently and in a team

\xc2\xb7 Able to interact with all levels of people and work under stress

\xc2\xb7 Willing to work on a 12-hour rotational shift pattern, which includes day, night, weekends, public holidays etc.

\xc2\xb7 Training will be provided

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys\xe2\x80\x99 .

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