Job Description

You will play a key role in delivering world-class support and service to customers. You will be responsible for the installation, maintenance, repair, and calibration of instruments and systems across laboratories, ensuring optimal performance and customer satisfaction.

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Install, configure, and qualify Agilent instruments and software at customer sites. Perform preventive maintenance, calibration, and troubleshooting on a wide range of Agilent analytical instruments (e.g., HPLC, GC, MS, UV-Vis, FTIR, Spectroscopy systems). Deliver prompt and effective onsite and remote technical support to minimize downtime and ensure customer satisfaction. Diagnose and resolve hardware and software issues independently or in collaboration with global technical support teams. Maintain accurate service records, reports, and documentation in accordance with company standards. Provide basic operational training to customers following installation or service visits. Identify service opportunities and communicate customer needs to Sales and Product teams to drive business growth. Ensure all service activities are performed in compliance with EHS (Environment, Health & Safety) policies and quality procedures. Manage service parts, tools, and test equipment efficiently to ensure field readiness.

Job Requirements:

Bachelor's degree or Diploma in Electronics, Instrumentation, Biomedical, Electrical, Mechanical, or related Engineering field. 3 years of experience in field service, instrumentation maintenance, or analytical laboratory equipment support. Strong analytical and troubleshooting skills in electronic/mechanical systems. Familiarity with chromatography, spectroscopy, or mass spectrometry systems preferred. * Proficiency in English and local language (written & verbal).