Job Description

About MyRepublic: Our purpose at MyRepublic is to transform people’s lives by creating a connected world that is seamless, smart and safe, while innovating the way telcos operate. MyRepublic is one of the fastest growing digital telco operators in the Asia-Pacific. Homegrown in sunny Singapore, we have operations in Singapore, Australia and New Zealand with a defining difference. We are the world’s first telecommunications company powered by a proprietary cloud platform and pioneered a disruptive operating model with unparalleled efficiency and customer focus. MyRepublic offers residential broadband, enterprise broadband, home voice, and mobile services. We are way more than just a telco or an ISP. We exist to transform people’s lives by creating a connected world that is seamless, smart, and safe while innovating the way telcos operate. We are the future beyond telcos. How you’ll contribute to MyRepublic’s success:

• Provide technical service and customer support during field visits
• Perform onsite installation, troubleshooting, maintenance, testing and verification tasks as provided in work order
• Recommend customers with solution to resolve and enhance customers’ network and infrastructure
• Work closely with Sales Team and Post Sales Team to ensure maximum success rate, reduce repeat visits
• Drive service success that improves customer satisfaction, maximizes customer retention with superior customer experience
• Build positive relationships with customers
• Produce timely and detailed service reports

What we offer in return:

• Exciting opportunities to create and grow in a rapidly growing organisation that is a disruptor in the telco space.
• Amazing colleagues and culture that encourages you to do your best work while staying authentic and true to yourself.
• A work culture that puts your individual needs at the core: Remote, Hybrid or In-Office – choose a work rhythm that suits you and your team. We focus on outcomes and believe that you can deliver your best work, working anywhere, anytime.
• Wellness first. We believe that wellness goes beyond team celebrations and birthday parties. Our holistic approach to wellness gives you opportunities to recharge, connect and explore, at and outside work. In addition to the standard leave entitlements, we offer:
• 1 day of wellness leave every quarter for you to take or your health and wellbeing, and explore your personal passions.
• 20 days to work from anywhere each year, allowing you more flexibility to explore and connect with your interests while delivering work you will be proud about.

We think you’ll fit in great with us if you:

• Diploma or higher in related discipline
• Minimum of 3 years’ experience in field services in business customers space
• Hands-on and working experience with various common commercial brands of network related hardware (eg. CISCO, Ubiquiti, ASUS, etc)
• Familiar with fibre network setup
• Familiar with VOIP, SIP services
• Familiar with Firewall, L2, VPN, and other network solution
• Self-starter to deliver the desired customer service experience
• Ability to work alone without much supervision
• Ability to work on standby shift duties (on emergency call service)

The values and behaviour that we look for: From being the first to launch 1Gbps broadband plans and the first network optimised broadband service for gaming in Singapore, to crafting workplace practices that put wellbeing at its core, our values guide us in everything we do at MyRepublic. It’s the secret sauce that makes us tick. If you espouse the following, we know you would fit in great with us: Never Settle: We dream big. We are constantly curious and embrace bold ideas. Stronger Together: We create together. We win together, we fail together. We grow together, we celebrate together. We are at our strongest together. Empowered to Deliver: We deliver on our commitments. We are empowered to move fast and with confidence to get the right things done. We Care: We care for ourselves, one another and our customers. We value authenticity and embrace differences. We create the space to recharge, connect and explore to bring our best selves to work. We believe that skills, knowledge and experience can come from a diverse range of life experiences. You may not have ALL the listed requirements for this role but this should not hold back! If you believe that you have what it takes for this position, are willing to learn, and you identify with the values and mission of MyRepublic, we would love to hear from you. We celebrate diversity and look forward to hearing from a diverse group of applicants. We do not discriminate on any factor in our hiring process.