Job Description

Field Operations_9 singaporean dollar /hours wages Request ID: 24905-1 (Field Operations - Field Operations Coordinator) Pay Rate: SGD $9.00 Hourly Request: Field Operations - Field Operations Coordinator Hrs/Wk: 44.00 Days/Wk: 5 Duration : 3 months Tax Work Location: Singapore (OneNorth) GK / Expansion Projects Support / Expansion Support Grab is on the quest to procure Resource(s) for this Temporary / Contractor Assignment. We require top talent that can bring expertise to the Team and partner with Grab at this time. Hired by the Expansion Operations Team through Kitchen by GrabFood (Singapore) Pte Ltd, this role reports to the Expansion Operations Manager and his team via the Team Lead, Expansion Operations to: 1. Provide proactive, prompt and regular feedback and suggestions on GrabKitchen / Expansion Projects operational process improvement and efficiency 2. Support the day-to-day operations of GrabKitchen / Expansion Projects: * handle food in a safe, hygienic and sanitary manner * pack orders carefully to ensure that all orders are sent out correctly without any missing items, condiments or utensils * assist to receive goods, conduct daily inventory checks * resolve issues on the phone or face-to-face with customers (Consumers/Eaters, Merchants and Delivery Partners) and strive to deliver excellent customer service * nurture friendly relationships with customers to increase loyalty and boost the reputation of GrabKitchen / GrabFood 3. Onboarding and training new Coordinator: Perform with high standards of compliance to SOPs to ensure Food Safety Standards: * comply with GrabKitchen / GrabFood's Food Safety SOPs to prevent cross-contamination and prevent leakage of trade/business information * cleaning and sanitising diligently without being told (including the toilet, hard to reach corners and crevices, and places usually overlooked) * assist to monitor daily sales and inventory movement * assist to record daily temperature logs : REQUIREMENTS: * Confident communicator with high level of customer service attitude * Takes initiative and do more than is required without having to be told * Have a 'team member' mindset as opposed to 'just an employee' mindset * Work within all Grab policies and procedures, in particular health and safety, equal opportunities, confidentiality and data protection * Additional certification (e.g. in Diploma in Business Administration or Hospitality or WSQ Certificate in Food Hygiene) is a plus * Comfortable with handling or having direct contact with products containing pork / alcohol. PROGRESS: * To be offered the opportunity to progress to Specialist, employee must have minimum 1 month experience as Coordinator with track record of being dependable PIMPS: * Used as a means of objective appraisal * Decision to move to Specialist (if score is high) or require Performance Improvement Programme (PIP, if score is low) * Helps ExO Team decide if Coordinator should be given warning or be managed out of the team MINIMUM COMMITMENT PERIOD Min 3 months commitment Longer commitment welcomed