Job Description

Why Work at Rehlko
We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience.


Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.


Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.


At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job

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BASIC FUNCTION

The Field Service Engineer - Kohler UPS will be primarily responsible for testing, commissioning, servicing and maintenance of Kohler UPS and it's related products and services in Singapore. The Field Service Engineer is to be highly customer focused and will demonstrate, on a daily basis, a very high level of pre and post sales support that includes application, testing and commission and maintenance of single and three phase UPS system and it's related products and services.



Reporting to The Service Manager - Kohler UPS, the engineer is to work within the servie team to provide post-sales service support to customers through maintenance and 24X7 service call support and assist the Sales Team with day to day pre-sales support.

SPECIFIC RESPONSIBILITIES

To conduct workshop and field repair of the complete range of the Company's power protection products.


The preventative maintenance, test and commissioning of the complete range of the Company's power protection products.


The workshop and field battery replacement for the complete range of the Company's power protection products.


To provide service support including on site attendance for third party system that are related to Kohler UPS business and data centre business.


The written, verbal and telephone support of all of the Company's internal and external customers.


To provide 24 X 7 customer support through telephone and site attendance.


To provide coordination and project management for the installation, delivery and contracts management of customer's purchase orders and requirement.


To ensure that they keep themselves and their associated company assets in a safe, secure and presentable condition at all times.


To ensure the timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.


To ensure that they are always suitably well trained on the company's products.


The appropriate and professional response to all requests for assistance (whether "on-call" or not).


To assist the Service Manager in the day-to-day operation of the Field Service department.


To comply with all and any reasonable requests and task assignment made by the Service Manager

RELATIONSHIPS AND CONTACTS

Supervisory Relationships:


Reports to the Service Manager



Organization Relationships:


Has daily contact with Field Servive Engineers & Manager regarding technical application, field services and support, service training and implementation.


Occasional contact with Administration Executive on customer PO, approved vendor list management and purchasing requirement.



External Business Relationships:


Frequent contact with customers.


Frequent contact with suppliers/vendors.

EDUCATION AND EXPERIENCE REQUIREMENTS

The successful candidate is likely to have a diploma or degree (or equivalent) in a Electrical or Power Electronics Engineering related discipline, with at least 3 to 5 years of service experience. His/Her experience will include service, maintain and repair of electrical capital goods, ideally in a power protection related industry.



Must have experience in the delivery of excellent customer service and pre-sales support as well as project management.



Must be comfortable and competent working in a customer service oriented culture.

About Us

Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose--Creating an energy resilient world for a better future--and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?"
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.

Our Values

Curiosity

- Seek, learn, share

Trust

- Go farther together

Pace

- Focus to go faster

Excellence

- Find the win every day