Job Description

JOB DESCRIPTIONOur client is a market leader in the field of clinical laboratory testing and health information technology products and services - supplying laboratories, hospitals, and healthcare organizations worldwide.We are looking for individuals with experience in technical servicing of lab or medical equipment.\xe2\x9c\x94 Willing to commit to 24hrs standby rostering on a weekly rotational basis and be prepared to be activated anytime in the event of technical downtime\xe2\x9c\x94 Competitive allowances will be given for OT, standby and activationsRESPONSIBILITIES

• Ensure high customer satisfaction with business's products through preventive and corrective support functions.
• Plan corrective and preventive action visits for the customers in Singapore.
• Provide technical support to local customers in Singapore as required.
• Adhere to procedures and processes to meet department's Key Performance Indicators (KPIs).
• Report issues and customer feedback to supervisor or regional support team monthly.
• Review and maintain spare parts at own location to support local operations.
• Guide and mentor new local engineers.
• Provide 24-hour standby support for local customers on a weekly rotational basis.

REQUIREMENTS

• Degree or Diploma in Biomedical/Mechatronics/Electronics Engineering or equivalent.
• At least 3 years of relevant experience in the IVD market or in technical support/field service experience handling biomedical equipment, medical devices, or related medical products.
• Must be PC literate and able to provide technical support for IT products.
• Resourceful with good communication and interpersonal skills, including presentation to diverse audiences.
• Excellent analytical and troubleshooting skills.
• Result-oriented and creative in problem-solving skills.
• Effective team player as well as able to work independently.
• Perform 24/7 standby duties.

HOW TO APPLY:Interested applicants, kindly send your resume in MS WORD format to or please click on Apply Now and provide the below details in your resume.We regret only shortlisted candidates will be notified.Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).Please read our privacy statement on our corporate website www.trustrecruit.com.sg.Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Kong Ai Huong (Ellie)
EA Personnel Reg No: R24121212Employer questionsYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore's leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

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