Set up and commission new machine installations at customer's side
Provide technical feedback and failure analysis to R&D Dept
To monitor and track major projects and perform technical presentations to customers if necessary
Able to answer technical question and provide recommendations or solutions for application of machines at customers' sites
Monitor machine performance regularly and perform data mining and analysis to provide recommendations for improvement
Understand customer requirements and able to perform data mining and analysis to provide recommendations for improvement
Works on problems of diverse scope where data analysis is required evaluation of identifiable factors
Requires working closely with R&D team and Application team for complex issue investigation and solution implementation
Develop knowledge-based repository for FAQs and documentation
Senior role lead, train and support Junior level
Travelling would be as needed to fulfil job responsibilities
Initiative in following up and assist Junior Level Engineer constantly
Assist Field Service Leader to maintain and achieve smooth operation and support execution
Assist Field Service Leader to mentor, coach, and supervise junior engineers, ensuring knowledge transfer and team development
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