Job Description

Boon Lay

Mon - Fri

Career Progression Opportunities

KEY RESPONSIBILITIES

BASIC FUNCTION

The Field Service Engineer I - UPS will be primarily responsible for testing, commissioning, servicing and maintenance of UPS and it\'s related products and services in Singapore. The Field Service Engineer is to be highly customer focused and will demonstrate, on a daily basis, a very high level of pre and post sales support that includes application, testing and commission and maintenance of single and three phase UPS system and it\'s related products and services.

Reporting to The Field Service Engineer II / Manager - UPS, the engineer is to work within the service team to provide post-sales service support to customers through maintenance and 24X7 service call support and assist the Sales Team with day to day pre-sales support.

SPECIFIC RESPONSIBILITIES

• To conduct workshop and field repair of the complete range of the Company\'s power protection products.
• The preventative maintenance, test and commissioning of the complete range of the Company\'s power protection products.
• The workshop and field battery replacement for the complete range of the Company\'s power protection products.
• To provide service support including on site attendance for third party system that are related to UPS business and data centre business.
• The written, verbal and telephone support of all of the Company\'s internal and external customers.
• To provide 24 X 7 customer support through telephone and site attendance.
• To provide coordination and project management for the installation, delivery and contracts management of customer\'s purchase orders and requirement.
• To ensure that they keep themselves and their associated company assets in a safe, secure and presentable condition at all times.
• To ensure the timely and accurate completion of all departmental, company and appropriate customer paperwork and administration documents.
• To ensure that they are always suitably well trained on the company\'s products.
• The appropriate and professional response to all requests for assistance (whether \xe2\x80\x9con-call\xe2\x80\x9d or not).
• To assist the Field Service Engineer II/Service Manager in the day-to-day operation of the Field Service department.
• To comply with all and any reasonable requests and task assignment made by the General Manager

REQUIREMENTS

• The successful candidate is likely to have a diploma or degree (or equivalent) in a Electrical or Power Electronics Engineering related discipline, with at least 3 to 5 years of service experience. Candidates\' experience will include service, maintain and repair of electrical capital goods, ideally in a power protection related industry.
• Must have experience in the delivery of excellent customer service and pre-sales support as well as project management.
• Must be comfortable and competent working in a customer service oriented culture

https://wa.me/6596112291 (Kyra)

Voon Yih Boon Reg No: R22106724

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Additional Information

Career Level

Senior Executive

Qualification

Not Specified

Years of Experience

3 years

Job Type

Full-Time

Job Specializations

,

Company Overview

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry\'s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Additional Company Information

Registration No.

201426535W

EA No.

14C7279

Company Size

51 - 200 Employees

Average Processing Time

14 days

Industry

Human Resources Management / Consulting

The Supreme HR Advisory