Job Description

Design solutions to drive safe living and quality of lifeTHE FUTURE IS WHAT WE MAKE IT.Field Service Engineer (Building Management System)Changi, SingaporeStart your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.Join Us and Make an Impact.We are currently seeking a Field Service Engineer to join Changi, Singapore office.Position Summary:xc2xb7 The purpose of the role is to assist team members in delivery of work to customer sites, meeting individual AOP (Annual Operation Plan) revenue and marginxc2xb7 Responsible for servicing customer sites and meeting contractual obligations and KPI, maximising customer satisfaction and minimising customer site downtime by providing exceptional support.xc2xb7 Responsible for ensuring high quality delivery of services to Honeywell's clients through assisting in the management of the technical team and sub-contractors.xc2xb7 Ensuring effective management of work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims, and working with other areas within Honeywell to deliver high quality service.Key Responsibilities:Technicalxc2xb7 Support Field Service Leader on day to day customer and operational requirements. (e.g. coordination of team tasks, team metrics management, KPI management).xc2xb7 Relevant experienced in project management of service projects and small works including high level of management of customer and ensuring project milestones are achieved.xc2xb7 Deliver proactive and measurable outcomes from Data Analytics for our customers on building performance and interrogation of building system and Drive outcomes for building users and building performancesxc2xb7 Knowledge in computer skills for set-up of servers, workstations, Internet Connectivity and networking in support of Connected Servicesxc2xb7 Design and configuration of BMS, FAS, HVAC, CCTV, Access Control, Security and Third Party Systems. This includes the system design, controller programming and head end server, graphics configuration and central/network set-upsxc2xb7 Technical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects.xc2xb7 Service and maintenance of BMS,FAS, CCTV & Security systems and third party equipment (as per trade expertise).xc2xb7 Fault Diagnosis/technical support on HVAC, CCTV, Access Control, Security, and Third Party, IT Networking & Cyber Security Systems.Customersxc2xb7 Contract Retentionxc2xb7 Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets.xc2xb7 Site audits.xc2xb7 Achievement, measurement and comprehensive reporting to Field Service Leader of performance indicators and site service objectives and use analytics technology such as the Customer Portal/Dashboards to drive deliveryxc2xb7 Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.xc2xb7 Ensuring delivery of value to Honeywell clients and customers.xc2xb7 Attend and contribute to Account Planning sessions.Health, Safety and Environmentxc2xb7 Ensure Playbook activities are completed each month.xc2xb7 HSE assessments are carried out and updated annually for all contracts and projects.xc2xb7 HSE Safety Plans are available at sites as required.xc2xb7 Attend and participate in all HSE team meetings.xc2xb7 Report safety observations (SOS)xc2xb7 Carry out hazard and risk assessments for all tasks as per company policy and procedures.Financialsxc2xb7 Assist with the financial control according to agreed budgets and plans.xc2xb7 Forecast financials monthly and analyse throughout the month.xc2xb7 Utilize the output of Analytics technology to proactively identify and provide estimate material cost and quantities for reactive works and pass on information required to price job to key and service accounts managerxc2xb7 Estimates materials costs and quantities and ordering parts.xc2xb7 Assist Service Operations Manager with outstanding debt recovery and under-billed projects.xc2xb7 Generation of small work quotations including execution of works.Qualityxc2xb7 Development and maintenance of site-specific documentation and quality assurance information as instructed by the Service Manager.xc2xb7 Investigate trends, identify issues and work to provide solutions for customer based on Analytics Service offerings.xc2xb7 Ensure team documentation is current and participate in internal and external audits as required.xc2xb7 Ensuring team compliance to KPIsYou Must Havexc2xb7 Completion of an Engineering Bachelor's Degree/Diplomaxc2xb7 Intermediate to High computer skillsxc2xb7 1 - 3 years of work experience preferred with relevant knowledge of BMS, Fire, FAS, CCTV and Security systems, Instrumentation.Who We AreThe Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell:Discover MoreOur focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.For more information on how we process your information in the job application process, please refer to .If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.Copyright xc2xa9 2024 Honeywell International Inc.Additional Information

• Category: Customer Experience
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SG 486073 SGP
• Nonexempt

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