Job Description

Job Title:

Field Service Specialist

Department:

Technical / Engineering

Reporting To:

Technical Support Manager / Technical Support Supervisor

Location:

101 Woodlands Avenue 12 #02-03 Polaris@Woodlands Singapore 737719

Job Purpose:

The Field Service Specialist is responsible for providing on-site installation, commissioning, preventive maintenance, and repair services for Uninterruptible Power Supply (UPS) systems and related equipment. This role ensures high-quality service delivery, minimizes equipment downtime, and maintains strong customer satisfaction through professional technical expertise and support.

Key Responsibilities:

1. Installation & Commissioning

Perform on-site installation, testing, and commissioning of UPS systems and related equipment. Verify system performance and ensure compliance with technical specifications. Provide operational handover and basic training to customers.

2. Preventive & Corrective Maintenance

Carry out scheduled preventive maintenance to ensure reliable UPS performance. Diagnose, troubleshoot, and repair UPS systems and batteries at customer sites. Respond to emergency service calls and resolve breakdowns efficiently.

3. Customer Interaction & Support

Act as the company's on-site representative, ensuring professional customer engagement. Advise customers on proper UPS operation, safety measures, and maintenance best practices. Escalate unresolved issues to senior engineers or technical managers.

4. Documentation & Reporting

Prepare detailed service reports, maintenance checklists, and fault analysis records. Update service databases with accurate information on work performed. Provide feedback on recurring technical issues for continuous improvement.

5. Coordination & Logistics

Coordinate with the warehouse and logistics team for spare parts and replacement units. Ensure proper handling, storage, and return of defective parts and equipment. Support project teams in large-scale installations or service contracts.

6. Compliance & Safety

Adhere to company safety guidelines and site-specific safety requirements. Ensure compliance with warranty terms, service procedures, and quality standards. Participate in regular technical and safety training programs.

Qualifications & Requirements:

Nitec / Higher Nitec in Electrical Engineering, Electronics, or related field. 2-3 years' experience in field service, preferably in UPS systems or power protection equipment. Strong knowledge of electrical circuits, batteries, and power systems. Hands-on experience in installation, troubleshooting, and repair of UPS units. Good communication and customer service skills. Willingness to travel frequently and work at customer sites, including after-hours if required.

Key Competencies:

Technical expertise in UPS systems and power protection equipment Strong problem-solving and troubleshooting ability Customer service orientation and professionalism Attention to detail and accuracy in reporting Safety-conscious mindset Ability to work independently and under pressure

Adelmo Singapore Pte Ltd

provides a dynamic and growth-oriented environment in the power protection industry. We are looking for motivated specialists who can deliver high-quality technical service and ensure customer trust.