Job Description

Singapore, SingaporeCompany: Singtel GroupAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.Join us and experience what it\'s like to be with an Employer of Choice*. Together, let\'s create a brighter digital future for all.*Awarded at the HR Fest Awards 2020.Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel\'s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!Make an Impact by:

• Conduct site survey and visit, to understand customer needs, existing infrastructure and propose a home solution for customer. The solution may comprises of connectivity (eg wired, fibre, wireless), services (eg broadband, TV, voice, home automation (eg smart home), security services) that meet the customer needs.
• Monitor project progress, ensuring deadlines are met, and proactively make necessary adjustments or changes to maintain project timelines.
• Oversee the installation, setup, and commissioning of network cables, broadband, TV, and digital voice services, ensuring proper configuration and optimal performance.
• Attend onsite and resolve the customer technical fault.
• In the event resolution is not possible during the onsite, gather logs and information and coordinate with the respective stakeholder to ensure resolution is achieved within the agreed timeframe.
• In the event resolution can be achieve, shared root cause, recommend good practises and preventive measures.
• Prioritize and respond to technical faults within 2 hours for higher priority segments during office hours, acting as a 24/7 service concierge for high-value segment customers.
• Conduct extensive testing on the recently introduced equipment, product, and services.
• Provide periodic knowledge sharing to the fellow field engineer on technology, upcoming trend, whitepaper, tips and trick on our services to strengthen field engineers\' knowledge (inclusive partners).
• Customer behavior and needs - Provide regular feedback on the customer needs and behaviors.
• Inventory management - Manage and inventorised company issued equipment and asset. Liaise with store to periodic replenishment of equipment and devices.
• Upskill and certification - To attend training, self study and undergo any external certification required (eg, fibre, work @height, electrical)
• Process improvement - Sharing of the process gap, non-productive procedure or customer pain point.
• Documentation & status update - Provide regularly update the job status, highlighting completed tasks, ongoing projects, and call out any key challenge or obstacle that may impact project delivery or timeline.

Skills for Success:

• Diploma in Electronics Engineering, Telecommunications, or a related field.
• Open to fresh graduates.
• Preferably with 1 year of Field Engineer experience in Telcommunication and a Class 3 driving license.

Good understanding of the technical knowledge in data communication (wired, wireless), internet security and home automation. * Excellent communication skills across all levels.

• Capable of managing multiple projects simultaneously.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, etc.).
• Excellent analytical and ability to persuade others to change existing practices.
• Available to work non-office hours for network incident support and restoration.
• Highly motivated with the ability to work independently under pressure.

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.Hiring Manager: Siang Yin WooTalent Acquisition Manager: Yun Lin Tay

Singtel