Job Description

Company Outline:
Job Role: Finance and Operations Executive Location: Hybrid/Singapore Salary: Competitive
We are Wilmington plc Wilmington plc is a portfolio made up of a specialist brands providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way.
Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.


Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you.


ICTA (part of Wilmington T&E division) is the only provider of training and education in the field of Anti Money Laundering, Governance, Risk and Compliance accredited under Singapore\'s Institute of Banking & Finance Standards (IBF Standards). Main Purpose of Role:
The main purpose of the role is to support the excellent delivery in all aspects of ICA and ICTA programmes, whether an individual is studying with face-to-face tuition, on-line or potentially as part of an in-house team. Delivering exceptional customer service is paramount to the role. Helping students from expression of interest all the way through to award, making them feel they are valued and of high importance is central to all the activities involved in this role. The role is to follow the administration processes and ensure high quality of customer service is achieved. The Finance and Operations Executive liaises with the Head of Operations, Programme Managers and the Finance team, counterparts in ICT UK as well as external tutors whenever necessary.


The Finance & Operations Executive is responsible for supporting all day-to-day aspects of programme delivery.


1. Finance \xe2\x80\x93 Invoicing and Credit Control

• Review and post invoices for enrolments
• Raise credit notes as necessary
• Follow-up collections
• Support Account Payables (e.g., tutors, moderators, suppliers, etc.)
• Liaise with HRDC, AICB, etc., related matters including liaison, refunds and funding
• Support the Operations team for students\xe2\x80\x99 finance-related matters
• Support Audit on industry partners, budgeting, HRDC Claims (relating to Finance functions)
• Liaise with Salesforce Support (e.g., new products, invoices, JIRA)

2. Student Administration/Enrolments

• Support in enrolment data entry
• Dealing with general enquiries to an excellent standard of customer service by phone and email and for walk-in visitors
• TP Gateway tasks for programmes\xe2\x80\x99 Course Runs, Enrolments, Attendance and Assessments
• Review and post invoices for opportunities/enrolments

3. Workshop Delivery (materials and logistics)

• Support in creating meeting requests for workshops
• Moderation of live online learning sessions and supporting tutors

4. Assessment, Examination and Certification Logistics

• Assistance in invigilation and assessment administration
• Certificate preparation and/or delivery

5. Others

• Admin assistance to and reporting tasks/work requested by the Head of Operations or the management
• Assistance in events and activities
• Supplies Requisition
• Warehouse/Storage maintenance (twice a year)
• Letterbox checking

Skills and Experience Required:
We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...
We know it\xe2\x80\x99s not a skill, but the successful candidate must have permission to work in the role\xe2\x80\x99s location by the start of their employment.
You will also need;

• A passion for excellence in customer service
• Good verbal and written communication skills
• Accuracy and attention to detail
• Consistent in approach to all tasks
• Patience and being well organised
• Reliable and confident are key characteristics

Wherever you are in your career and whatever your expertise, we look for people who:

• are passionate about providing high quality solutions to our customers
• love varied work that plays to their strengths while helping them develop
• want to work together to learn, grow and achieve common goals
• are excited to be part of a diverse and unique global community
• who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Before you go....:
Why join us?
We are a dynamic business, providing a huge number of products to a wide range of customers. Therefore we understand the power of diversity, and we celebrate the innovation and creativity that can be achieved through our own unique experiences, knowledge, and perspectives. We love to build teams that showcase our individuality and creativity, building our positive culture across our organisation.


Our work provides variety, development and the opportunity to be part of a committed community of over 700 colleagues in 8 countries worldwide. Our environment is encouraging, supportive, and committed to individual, business and team growth; one where people love to join and make an impact. We embrace new ideas and fresh thinking, we overcome challenges together, and we rely on each other to bring innovation to life. At Wilmington, we work hard to help each other grow and succeed.


What do we offer?
Joining Wilmington means you\xe2\x80\x99ll be part of a dedicated team, committed to providing high quality services and support to our customers. Our people are empowered to learn and develop themselves, and being part of our team, we provide the opportunities for you to grow.


We offer a great core benefits package and we have a a hybrid working framework that balances flexible working with providing the space for collaboration and learning from each other.


We care about the physical and mental health of all our colleagues. We provide an extensive range of wellbeing resources so that everyone feels supported, and has the best opportunity to do their best work.
The Legal Bit! The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

• 
  Please note that this role may remain advertised until an offer of employment has been made.

#Li-Hybrid