Job Description

About us
Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions
that defy convention and simply work better. We're growing fast and our ambition is huge - more categories, more locations and more people.
Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we're proud to be different. And importantly, we support change to maintain our rapid growth.
Key Responsibilities
Customer P/L Development
Establish robust frameworks to assess customer and segment-level P/L for the Customer Care function.
Analyse detailed cost and revenue streams (e.g., parts, labour, cross-sell/up-sell, channel costs) to surface profit drivers.
Translate financial analytics into recommendations on resourcing, pricing, and service strategy.
Build dashboards and visualisations to make these insights actionable for operational teams.
Cost Optimisation & Process Improvement
Identify, prioritise, and quantify both quick-win and strategic cost optimisation opportunities.
Support process improvement initiatives
Cross-Functional Collaboration
Partner closely with Finance, IT, and Operations to understand challenges, share insights, and drive adoption of new tools or models.
Ensure compliance with data governance and reporting standards throughout.
Stakeholder Communication
Prepare clear, impactful reports and presentations for leadership reviews and decision forums.
Communicate findings and recommendations, adapting technical content for different audiences.
Opportunities
P/L and Financial Analysis: Deep, hands-on experience building profitability and cost models for customer care.
Customer Experience & Value: Exposure to customer journey mapping, service metrics, and root cause analysis linked to financial outcomes.
Project & Change Management: Participate in the design, pilot, and rollout of impactful business changes.
Data Visualisation & Storytelling: Develop skills in transforming analytics into clear business narratives.
Cross-Functional Skills: Build confidence in collaboration--bridging technical, operational, and leadership teams.
About You
Currently pursuing a degree in Finance or a related field
Able to commit to a full-time internship starting from Jan 2026 (minimum 6 months)
Good communication skills--both written and verbal.
Ability to work well in a team, listen to feedback, and adapt.
Working for us
Join our internship programme to jumpstart your career. We look to offer selected high-performing interns an opportunity to return on our graduate programme.
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Skills Required