Job Description

The End User Computing (EUC) team is a function of the Communications and Information Technology (CIT) division. The Team provides first level support to the Staff and Students of SIT for all CIT's activities and full support to all EUC activities.

The successful incumbent will provide administrative and technical support to the Academic IT requirement which involve the maintenance of the Computer Labs and Software. It is also required to provide assistance in managing the IT helpdesk and on-site Engineers to deliver excellent technical/non-technical support with outstanding customer service, satisfaction, and timeliness. And the incumbent will need to manage the institute Telecommunications system.

Key Responsibilities:

• To provide administrative and technical support for Windows, Mac, Android, IOS, and software.
• To be responsible and facilitate IT equipment, services, and software implementations.
• To develop and maintain comprehensive documentations, on operations, installation, deployment, training, and inventory checklists.
• To manage hardware inventory and software licensing allocations, including software media, hardware, IT accessories and supplies.
• To work with IT teams and other division staff to coordinate projects, manage capacity and optimize IT equipment performance, reliability, and efficiency.
• To oversee timely delivery of quality technical support service to staff and students.
• To communicate effectively with staff and students to assess support needs, assist in the identification of technology needs, and respond to customer service concerns.
• To develop and maintain procedures related to monitoring, tracking, and coordination of helpdesk and end user computing support activities.
• To provide assistance to SIT Staff with their EUC equipment as according to the SLA.
• To assist with the purchase (tender, ITQ, RFP, etc.) of software, hardware, accessories, and supplies.
• To undertake projects to implement CIT/EUC related projects.

Requirements

• Degree in Computer related discipline from a good University or Diploma Holder with minimum of 2 years working experience in the same capacity preferred. Fresh graduates are welcome to apply.
• Need to be proficient with Microsoft Windows 10 and MAC OS; the knowledge with Linux OS, iOS and Android mobile devices support will be an added advantage.
• Experience in maintenance of computers infrastructure including the installation and optimization of the operating systems and software.
• Experience in supervising technical support staff to assist in the maintenance of the computer's infrastructure is preferred.
• Need to be proactive and able to work independently and collaboratively with colleagues, end users, and with external vendors.
• Ability to work on multiple projects with multiple deliverables, with experience in project management, systems change management, outsourcing management, planning, and administrative skills.
• Good analytical, written, and verbal communications skills including the ability to effectively communicate technical information to non-technical users.
• Good customer-service skills required.

Advertised: 18 Jul 2022 Singapore Standard Time
Applications close: 31 Dec 2022 Singapore Standard Time