Delivering FinIQ Application support to existing business users, investigating and resolving applications errors, data discrepancies and queries.
Receive requests for support from the business. Prioritize requests in accordance with agreed criteria.
Provide correct responses to requests for support: making modifications to system parameters, developing work-arounds or specific enhancements, reconfiguring systems, changing operating procedures, training users, produce additional documentation or escalating requests or issues to software vendors.
Working with vendor or development team to support any system development initiative for service improvements
To plan and manage new user requirements, implementation of releases and enhancements.
Maintain support capability that ensures Treasury systems performance and availability meets agreed Service Level Agreement with the Business.
Qualification
Degree/Higher Diploma with major in Computer Science
Minimum 5 years' experience of IT Support preferably in Banking / Financial Industry
Competencies
Experience of recording and solving FinIQ application issues
Proven experience in .NET technologies, VBA, Web Services, C#
Experience in Microsoft SQL Server 2005/2008/2008R2/2012
Experience in IBM MQ, SFTP and Batch scripting
Knowledge of UNIX and Sybase is a plus
IT Change Management
Project Management
Operating infrastructure (hardware, databases, operating systems, local area networks)
Banking products and/or Banking operations knowledge
Possess good verbal and written communication skills
Must have strong organizational skills
* Candidate with
maximum 4 weeks of notice
will be preferred.
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