Job Description

• ISD - Inflight Service Delivery
• Singapore
• Cathay Pacific

Role Introduction

Connecting the world to meaningful people, places and experiences. Go higher. Go further. Move Beyond with Cathay Pacific.

Starting today, you can fly high and set your ambition higher than ever before. With a career that takes you places, it\'s all about enjoying the boundless opportunities and experiences you can set for yourself.

Our Cabin Crew have always been at the very heart of our business, acting as brand ambassadors who embody our values of being thoughtful, progressive and having a can-do spirit, bringing them to life on every flight. If you have an outgoing, warm, friendly personality and hold a strong passion for creating delightful and memorable customer experiences while travelling around the world, we invite you to join our professional team of Flight Attendants at Cathay Pacific.

Your journey matters to us as much as it does to you. We\'re here to help you on your way, setting you up to make the most of everything that lies ahead.

Key Responsibilities

• Carry out safety, first aid and security procedures to the highest standard
• Be our brand ambassador and provide genuine, personal experiences to all our customers
• Deliver service excellence by creating memorable inflight experiences and exceed our customers\' expectations at every opportunity
• Attend to customer\'s needs in a caring and professional manner
• Embrace diversity and be thoughtful and caring to all our customers especially those who need extra help
• Be an excellent teamplayer in a culturally diversified environment and contribute to a collaborative and supportive environment
• Adapt to situations with confidence, tact and flexibility
• Uphold inflight policies and comply with all regulatory requirements

Requirements

• Minimum age of 18
• Bachelor\'s degree, or a minimum level of GCE \'O\' Level or equivalent with a pass in English, accompanied by at least 1 year of flight attendant experience
• Right to live and work in Singapore (for candidates who wish to be based in Singapore)
• Proficiency in written and spoken English and in at least one of the following Asian languages: Cantonese, Putonghua, Bahasa Malaysia, Hindi, Indonesian, Japanese, Korean, Filipino, or Thai. Proficiency in Putonghua would be an added advantage
• Minimum arm-reach of 208 cm on tiptoe
• Successful pre-employment background check (including criminal records)
• Physical fitness to pass the pre-employment medical assessment
• Previous experience in an airline, hospitality or service industry would be advantageous
• COVID-19 Vaccination Certificate
• As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test. Testing will be done following the HKCAD Guidance for screening of Psychoactive Substances - Annex B, CAD373

Benefits

• Being part of a world-class service brand to be proud of
• World-class training and structured career progression path
• A safe and collaborative working environment which embraces a diverse and inclusive culture
• Eligibility for Private Medical Insurance after 6 months of service after completion of probation period
• Discounted travel across many airlines for you and your family

Personal & Application Information

Candidates holding a valid TOEIC score of 325 for both reading and listening, or a valid IELTS result with an overall Band Score of 6.0 or above taken on or after 01 October 2021 will be exempted from the English assessment.

Selected candidates will be invited by email to attend our Assessment Day in Singapore in early October 2023. Candidates are expected to finish the assessments in one day. The estimated date of joining for successful candidates will be in the first quarter of 2024.

For candidates applying to be based in Hong Kong and require a work permit to reside and work in Hong Kong, their employment will be conditional on immigration approval; please refer to the for details.

The deadline for application will be on 20 September 2023.

Shortlisted candidates will be notified within six weeks. Further applications from candidates who have already applied within the past six months will not be considered.

Cathay Pacific is an Equal Opportunities employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 12 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Cathay Pacific