Food & Beverage Executive

Singapore, Singapore

Job Description


Company Description

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with extensive collection of distinct restaurants & bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you!



The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Assist the outlet manager on daily Front of the House and Heart of the House operations
  • Monitor the reservation status and communicate with culinary team
  • Plan and arrange manning to meet business needs
  • Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
  • Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
  • Ensure hygiene and food safety compliance in the outlet and related areas
  • Lead the F&B service team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
  • Lead a Heartist\xc2\xae approach to guest experience/service with the F&B team
  • Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up on correct procedures implementaed by outlet manager as to prevent future recurrence
  • Focus on the dining experience for LCAH members
  • Induct and train F&B service team on technical skills and process as outlined in the LQA standards and departmental SOP
  • Coach F&B service team to constantly improve or maintain performance, give guidance where performance is below expectations
  • Manage team within guidelines provided in the Colleague Handbook
  • Counsel/discipline any F&B service team when performance fall below expectation, and to re-train when needed
  • Conduct spot-checks that all food and beverage sold is properly accounted for at established prices. Be alert for irregularities in the handling of cash or any misconduct
  • Ensure that safe working practices are followed including emergency procedures
  • Assist Outlet Manager to organize and implement F&B promotions and special functions periodically
  • Assist in control measures on food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
  • Oversee the stock requisition and usage of operation equipment/supplies
  • Maintain and check the outlet\xe2\x80\x99s/heart of the house\xe2\x80\x99s cleanliness and comply with the F&B sanitation and hygiene rules and regulations
  • Participate in departmental leadership activities as a member of the team
  • Maintain levels of confidentiality and discretion for guests
  • Develop own knowledge and skills as a contributing member of the F&B team
Qualifications
  • 1 year F&B management experience
  • Experience in similar size/style of 5* hotel
  • Diploma in Hospitality Management
  • Evidence of Leadership / People management
  • Good interpersonal and communication skills
  • Able to work under pressure and independently
  • Good interpersonal skills with ability to communicate with guests and all levels of colleagues and management
  • Service oriented with an eye for details
  • Good computer skills and proficient in Microsoft Office-Words & Excel
  • Good problem solving and decision making skills
  • Effective conflict management skills, respecting a diverse, multi-cultural environment
  • Use sensitivity and discretion in supporting guest needs
  • Lead to constantly improve the guest service experience and team performance

Accor

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1366658
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned