Job Description

Company Description

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with extensive collection of distinct restaurants & bars; one of Asia\xe2\x80\x99s largest and award-winning Willow Stream Spa; and the Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we\xe2\x80\x99d love to hear from you!



The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist the outlet manager on daily Front of the House and Heart of the House operations
• Monitor the reservation status and communicate with culinary team
• Plan and arrange manning to meet business needs
• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period
• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed by
• Ensure hygiene and food safety compliance in the outlet and related areas
• Lead the F&B service team to personalize the guest dining experience and ensure the compliance of LQA standards and delivery of Service Promise
• Lead a Heartist\xc2\xae approach to guest experience/service with the F&B team
• Provide immediate attention to guest complaints and provide appropriate service recovery. To follow up on correct procedures implementaed by outlet manager as to prevent future recurrence
• Focus on the dining experience for LCAH members
• Induct and train F&B service team on technical skills and process as outlined in the LQA standards and departmental SOP
• Coach F&B service team to constantly improve or maintain performance, give guidance where performance is below expectations
• Manage team within guidelines provided in the Colleague Handbook
• Counsel/discipline any F&B service team when performance fall below expectation, and to re-train when needed
• Conduct spot-checks that all food and beverage sold is properly accounted for at established prices. Be alert for irregularities in the handling of cash or any misconduct
• Ensure that safe working practices are followed including emergency procedures
• Assist Outlet Manager to organize and implement F&B promotions and special functions periodically
• Assist in control measures on food costs, beverage costs, labour costs and operating supply costs for the outlet and to be in line of budget
• Oversee the stock requisition and usage of operation equipment/supplies
• Maintain and check the outlet\xe2\x80\x99s/heart of the house\xe2\x80\x99s cleanliness and comply with the F&B sanitation and hygiene rules and regulations
• Participate in departmental leadership activities as a member of the team
• Maintain levels of confidentiality and discretion for guests
• Develop own knowledge and skills as a contributing member of the F&B team

• 1 year F&B management experience
• Experience in similar size/style of 5* hotel
• Diploma in Hospitality Management
• Evidence of Leadership / People management
• Good interpersonal and communication skills
• Able to work under pressure and independently
• Good interpersonal skills with ability to communicate with guests and all levels of colleagues and management
• Service oriented with an eye for details
• Good computer skills and proficient in Microsoft Office-Words & Excel
• Good problem solving and decision making skills
• Effective conflict management skills, respecting a diverse, multi-cultural environment
• Use sensitivity and discretion in supporting guest needs
• Lead to constantly improve the guest service experience and team performance

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