Job Description

Company DescriptionExperience the dynamic energy and cultural charm of Singapore at Pullman Singapore Hill Street, our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city while experiencing the unparalleled hospitality that defines the Pullman experience.Every aspect of your stay - be it design, amenities, or service - is made to inspire and invigorate. Cleverly revolving around a railway junction theme, interiors hearken back to Pullman\'s 19th-century roots of luxury rail travel, harmoniously blended with contemporary touches.SummaryResponsible for providing prompt and professional F&B service to Hotel & dining guests.Job Responsibilities

• Coordinate & assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation.
• Planning of the daily outlet operations in the absence of Manager.
• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
• Take & record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
• Take F&B orders according to guest\'s requirements and preferences.
• Deliver F&B services in accordance to departmental standards and procedures.
• Ensure that all F&B are served according to service standard.
• Upsell & promote F&B offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Handle guests\' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management.
• Supervise and assist in assigned work station\'s activities and oversee the operation of outlet in the absence of management.
• Assist other F&B outlets with their operations during peak times or when required.
• Check the outlet/back of house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules & regulations.

QualificationsYour Experience and Skills include :

• Minimum 2 years of experience in a similar capacity.
• Excellent communication & interpersonal skills with colleagues & guests.
• Excellent customer service skills and enjoy creating delightful moments for guests.
• Able to thrive in a dynamic & fast-paced environment.

Additional InformationWhat is it in it for you :

• 5-day Work Week.
• Duty Meals are provided.
• Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit - Dental/Optical/Vacation Expenses.
• Comprehensive Medical & Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Accor