Job Description

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Drive Food & Beverages Operations

Executive strategies to achieve sales targets according to customers' profile; Translate business requirements into sales plans for execution; Drive relationship building with industry players for business opportunities and partnerships; and Perform food services activities during operation hours.

Drive Service and Operational Excellence

Build guest relations to enhance return visits; Innovate new ideas (e.g. social media marketing initiatives & etc.) to enhance guest experience and revenue generation; Manage service recovery for escalated guests' concerns and feedback; Analyse guest satisfaction levels and feedback for service improvement and relationship management; Manage team's services performance in response to guests' needs and request to ensure guest satisfaction; and Interact with guests to gather feedback on service quality.

Manage Customer Experience

Develop initiatives to minimise customer service performance gaps; Analyse current customers' profiles and preference to provide targeted recommendations; Execute customer service standards within the outlet to drive company's customer experience goals; and Develop and implement customer loyalty strategies.

Guide Continuous Improvement Activities

Analyse sales and customer service performance to identify opportunities for innovation, improved work practices and deployment of emerging technologies; Propose continuous improvement initiatives to management for implementation; Plan and implement continuous improvement activities to address customer service gaps; and
Monitor and review performance of continuous improvement activities

Job Requirement

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Possess relevant degree in hospitality, marketing and related fields; At least 1 Year of working experience in the Food Sevices / Hospitality Industry; Experienced in operating Point-of-Sales / CRM systems; Proficient in food services operations; Proficient in customer experience/relations operations; Well groomed and resourceful; Possess excellent problem solving skills; Ability to adapt and maintain composure in stressful situations; Able to work in flexible schedules (including weekends, evenings, and public holidays); Comfortable to perform food services activities; and * Comfortable working with multi-cultural teams and customers