Job Description

Job Number 23042669
Job Category Rooms & Guest Services Operations
Location Maxwell Reserve Singapore Autograph Collection, 2 Cook Street, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? Y
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee controls all aspects of the hotel\xe2\x80\x99s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

An exciting opportunity has arrived at The Garcha Group, Singapore\xe2\x80\x99s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents in laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world wide.
• As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey
• Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
• 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

Customized Uniform Allowance

• 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.
• SIGNING BONUS equal to 1 month salary (as applicable dependent on position)

The Garcha Group looks for candidates who have an outstanding passion in creating memorable experiences to join our team in the front of house.

Job Requirements

• Processing guest check ins and room assignments following hotel\xe2\x80\x99s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage\xe2\x80\x99s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc.
• Pre register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership \xe2\x80\x9cBonvoy\xe2\x80\x9d related enquiries, including adequate management of \xe2\x80\x9cPreferred\xe2\x80\x9d, \xe2\x80\x9cGold\xe2\x80\x9d and \xe2\x80\x9cPlatinum\xe2\x80\x9d members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/disciplinary action.
• Any other duties / task as requested by management

This company is an equal opportunity employer.

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Marriott\'s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Autograph Collection