Franchised Guest Experience Manager

Singapore, Singapore

Job Description


Job Number 23171499
Job Category Food and Beverage & Culinary
Location Maxwell Reserve Singapore Autograph Collection, 2 Cook Street, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee controls all aspects of the hotel\xe2\x80\x99s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

An exciting opportunity has arrived at The Garcha Group, Singapore\xe2\x80\x99s boutique hotel group currently with the following hotels:

  • Maxwell Reserve, Autograph Collection Hotel (Marriott);
  • Duxton Reserve, Autograph Collection Hotel (Marriott);
  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Garcha Group Benefits:
  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
  • As an associate of a Marriott hotel, you have access to the \xe2\x80\x9cGlobal Learning + Development\xe2\x80\x9d tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
  • Comprehensive Health Insurance Plan with Raffles Insurance with the option to upgrade at subsidized corporate rates.
  • 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
  • 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.
  • 20% off Food & Beverage at all Marriott & Garcha Group restaurants and bars.
JOB REQUIREMENTS

The incumbent will be accountable for the overall guest experience at every conceivable touchpoint from guest arrival to departure and including elite guests\xe2\x80\x99 exclusive access and experience at the Executive Club Lounge (covering breakfast and lounge hours and service). He/She will build on Marriott\xe2\x80\x99s Art of Hosting service culture, focus on Elites and ensure strong service in mission-critical areas of the Hotel.

This company is an equal opportunity employer.

frnch1

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today\xe2\x80\x99s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand\'s target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative \xe2\x80\x93 in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott

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Job Detail

  • Job Id
    JD1373572
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned