Job Description

About Us

DCS Fintech Group is a rapidly growing fintech company transforming the future of financial services through innovative technology solutions. We're seeking a strategic HR Business Partner with strong Organizational Development expertise to drive our people strategy and support our scaling operations.

Key Responsibilities

Monitor and review fraud alerts generated from the in-house system and external service provider (Hawk System, MasterCard Fraud Center, Visa Risk Manager) in accordance with established Standard Operating Procedures (SOPs) and internal processes. Perform fraud detection and transaction reviews to identify potential fraud, mule, or scam activities, ensuring timely escalation and mitigation of potential losses. Conduct investigations into suspected credit card or merchant fraud cases in line with regulatory and internal fraud policies. Assist customers and internal teams (e.g. Merchant Acquiring, Settlement, Customer Service) in addressing fraud-related queries and case clarifications. Gather and analyse evidence to support fraud case reviews and prepare necessary documentation for submission to authorities or for FIDReC resolution when required. Document investigation findings and recommendations clearly in system logs and reports, ensuring proper case closure and follow-up actions are taken. Support periodic fraud reporting and dashboards by consolidating investigation data and insights for management review. Collaborate with internal stakeholders (e.g. Compliance, Legal, Risk, and IT) to ensure consistent application of fraud policies and to support process improvements. Review fraud detection rules and patterns to identify false positives and potential enhancements to improve detection efficiency. Maintain awareness of new scam trends and fraud typologies within the financial industry and proactively highlight relevant risks or suspicious patterns observed in daily monitoring.

Job Requirements

Bachelor's Degree in Banking, Finance, Accountancy, Economics, Law, or related field. At least 2-4 years' experience in fraud monitoring, card fraud investigations, or financial crime investigations within a bank, payment institution, or law enforcement agency. Strong investigative and analytical mindset with high attention to detail. Good communication and interpersonal skills, able to work independently as well as in a team environment. Familiar with card scheme processes, including Visa/Mastercard chargeback handling and regulatory guidelines (e.g. MAS, FIDReC). Proficient in MS Word, Excel, and PowerPoint, with working knowledge of fraud detection or case management systems (e.g. Hawk System, MasterCard Fraud Center, Visa Risk Manager). Demonstrates adaptability and initiative in identifying fraud risks and proposing process improvements. * Able to work under pressure and manage multiple investigations within stipulated timelines.