Fraud Analyst
Singapore 139950, Singapore
Job Description
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What is it about in one line? You will be performing fraud reviews to continually safeguard YouTrip\xe2\x80\x99s reputation and customer\xe2\x80\x99s funds.
Sounds interesting? Here\xe2\x80\x99s more about us YouTrip ( www.you.co ) is a Southeast Asian focused fintech dedicated to creating the next-generation of digital financial services for the region. With its consumer and corporate products, YouTrip and YouBiz, the company empowers users with the most affordable and convenient financial innovations. The company is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa. It was recognized as a Top FinTech Leader at the SFF Global FinTech Awards 2021 and awarded Best Multi-Currency Mobile Wallet Provider at the APAC Insider\xe2\x80\x99s 2022 Singapore. For more information, please visit www.you.co
Our Fraud Operations Team aims to protect our users from fraudulent charges and safeguard our reputation as a licensed payments service provider. As a Fraud Analyst in Singapore, you would be responsible for identifying and resolving potentially fraudulent activity, act as the main point of escalation for resolving fraud escalations and deliver amazing customer experience.
You will:
- Conduct ongoing fraud alert reviews to identify for fraudulent charges using Fraud Monitoring System (\xe2\x80\x9cFMS\xe2\x80\x9d) for our consumer and business segments in Singapore and regionally.
- Perform investigations and analysis of all cardholders disputed transactions and make appropriate decisions on next steps, minimizing financial losses without compromising customer experience.
- Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard company\xe2\x80\x99s and users\xe2\x80\x99 interests.
- Proactively identify new fraud patterns, fraudulent merchants and merchant/acquirer points of compromise for reporting to the Team Lead for remediation measures.
- Perform any other ad-hoc compliance duties.
You are:
- Fraud & Risk enthusiast \xe2\x80\x93 you have racked up at least 1 year of experience in fraud, risk or compliance functions. You are also passionate about developing a career in fraud risk and is interested in the financial services or payment industry.
- Analytical & detail-oriented thinker \xe2\x80\x93 you possess excellent problem-solving skills with demonstrated experience in solving complex business with analytical thinking. You have the natural tendency to always focus on details and hate to miss out on specifics.
- Travel enthusiast \xe2\x80\x93 you are a passionate traveller and understand the psychology of traveller, in particular when it comes overseas spending behavior and its associated risks.
- Fearless self-starter \xe2\x80\x93 you are not afraid to suggest and implement new initiatives to tackle complex business issues, as long as the rationale are logical and sound. You do not mind getting your hands dirty in order to get things done in tight timeline.
What can you expect from us?
- A free hand to innovate and continuously develop new processes
- Be part of the growth team of the Singapore business
- Access to deep bench of technical and business experts to work together
- Multi-cultural co-working space environment in CBD area
- Working with an entrepreneurial team of people in Singapore, Hong Kong, and Thailand
To apply: If you are interested in this position, please send your resume and work portfolio to wearehiring@you.co quoting Fraud Analyst in the subject header.
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Job Detail
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Job IdJD1301142
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 139950, Singapore
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EducationNot mentioned