Job Description

About Security Bank We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines. We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role As a Fraud Investigation Officer, you will handle the review, investigation, and analysis of all head office internal and external fraudulent activities of the Bank. Also, you will recommend disposition on fraud cases endorsed by other units/departments and/or disputed/complained by the client. How you'll contribute

• Conducts inspection, review, analysis, and verification of documents from requesting units to determine the legitimacy and validity of such documents.
• Conducts the investigation of client's disputed/contested transactions on all Bank products (Credit and Debit Cards and Consumer Loans) based on availability and provided data to come up with and recommend a just disposition on the case.
• Investigates possible fraudulent applications endorsed by concerned unit/departments to prevent and/or mitigate the fraud and risk of monetary loss due to fraudulent applications.
• Conducts the initial investigation of all head office internal fraud cases, Wholesale Business, Insurance and Trust, and Treasury fraud cases based on escalation by other units/departments and or via whistleblower to come up with a recommendation to the necessary Committee for their final approval/disposition.
• Prepares and ensures the on-time and accurate RCL and STR reporting based on existing guidelines to comply with the regulatory requirements and prevent fines/penalties due to delayed reporting.
• Ensures the updating of ENFIS and blacklist agents database upon discovery of Fraud to prevent the re-occurrence of Fraud due to fraudulent information and/or agents.
• Conducts checking and investigation of the application, returned to sender cards, did not apply cases, CH's requests which are deemed suspicious based on escalation by other units/departments to determine the legitimacy of the account, request, etc., and to prevent/mitigate fraud.
• Conducts recovery efforts from confirmed fraud transactions to mitigate the monetary loss of the bank
• Prepares comprehensive tracking and reports of cases received, and fraud loss metrics to assist Fraud Managers in their fraud prevention strategies.
• Monitors the latest fraud trends or issues and regulations thru checking with other units Banks, and Law enforcement agencies to pro-actively manage the possible impact on Bank's products and services.

• Bachelor's or College degree holder
• At least one to two years of relevant work experience
• Knowledgeable of the current and existing fraud trends
• Effective analytical and critical thinking skills
• Able to provide data-driven decisions to provide just dispositions on client fraud disputes. Able to identify emerging fraud trends to help prevent and mitigate possible fraudulent activities