Job Description

Job Title:

Fraud Operations Lead

Job Summary:

We're seeking an experienced and proactive Fraud Operations Lead to oversee and enhance our digital bank's fraud risk management framework. This leadership role involves managing real-time and post-transaction fraud detection, investigations, and system improvements, while collaborating with teams to mitigate fraud risks.

Key Responsibilities:

Monitoring and Investigation:

Oversee transaction monitoring and review fraud alerts to identify suspicious activities.
Ensure timely and accurate classification and escalation of high/medium/low-risk fraud cases.

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Technical Proficiency and Data Analysis:

+ Lead rule configuration, testing, and performance analysis of fraud detection tools.
Collaborate with vendors and stakeholders to optimize system integration and performance.
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Team and Process Management:

+ Define fraud operation SOPs and train junior team members.
Contribute to resource planning and team development.
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Collaboration and Communication:

+ Communicate findings effectively to stakeholders, including Compliance, Risk Management, and Law Enforcement.
Collaborate with internal teams to resolve fraud-related issues promptly.
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Record Keeping and Compliance:

+ Maintain accurate records of fraud cases and investigations.
+ Provide support during audits and regulatory examinations.

Qualifications:

Bachelor's degree in Finance, Business Administration, Criminal Justice, or related field. 7-10 years of experience in fraud prevention, detection, and investigation within banking or financial services. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.

Competencies:

High level of integrity and ethical standards. Strong organizational and time management skills. Ability to handle multiple tasks and meet deadlines. Passion for technology and data analysis. * Proactive and self-motivated with a continuous improvement mindset