Job Description

Do you value Work/Life Balance?
Career progressing opportunity
Highly engaged culture aiming to support your development
About The Role
Role Location: MDC 100, Eastwood, Libis, QC
Shift Schedule: 24/7 operations
As a Fraud Team Lead, you are primarily responsible for leading a team of front line staff members. You will manage the workflow and work allocation for team members and conduct quality assurance and provide developmental feedback where appropriate. You are also responsible for capacity planning, and you will be a Subject Matter Expert, handling any escalations arising from within the team and you are expected to provide a strong level of support to the Fraud Operations Manager.
About You
To be successful in this role, you will ideally bring the following
Experience working in a fraud or risk environment highly desirable. A strong understanding of compliance and fraud processes would also be highly advantageous
Successful experience in leading others is necessary, and previous experience in a team leader or coaching and facilitation role would be highly regarded
Strong stakeholder management skills
Ability to work under pressure, prioritize work and lead the team
Strong written and oral communication skills
About ANZ
At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
. You may apply for this role by visiting ANZ Careers and search for reference number Job Code (17264).