Job Description

About GOLFTEC

GOLFTEC is the world leader in golf instruction, with a proven system that has helped millions of golfers worldwide improve their game. At our Singapore center, we're looking for an energetic and service-oriented Front Desk / Administrative & Reception Staff member to join our team. This is a critical role where you'll combine customer service, sales, and operations support to ensure every student has a world-class experience.

Key Responsibilities

Act as the first point of contact, welcoming students and creating a positive customer experience.

Manage lesson bookings, practice schedules, rescheduling, and cancellations using our booking system.

Promote and upsell lesson packages, practice options, and other services to maximize student engagement.

Process payments, issue invoices, and manage student accounts.

Ensure the center is ready for operation each day by completing opening and closing checklists, including training bay and equipment readiness.

Handle administrative functions such as vendor payments, insurance cover, MOM (Ministry of Manpower) interactions, and bank transactions.

Perform simple bookkeeping and provide accounting, HR, and operational support to the manager.

Maintain a clean, professional, and welcoming environment, including training bays and office areas.

Respond to, resolve, or escalate customer issues such as claims, scheduling conflicts, or last-minute cancellations.

Assist with other tasks and projects as assigned by the manager.

Qualifications & Skills

Proven customer service experience with strong interpersonal and communication skills.

Sales experience (retail, service, or hospitality) with the ability to confidently promote packages and services.

Positive attitude, professional appearance, and ability to multitask in a busy environment.

Basic knowledge of accounting/bookkeeping is preferred.

Proficient in computer systems (Microsoft Office, booking/payment platforms).

Strong English language skills; Mandarin/Chinese is an advantage but not required.

Availability to work 5 days a week, including weekends.

An interest in golf or sports is a strong plus, as it helps connect with our students and understand their journey.

What We Offer

Competitive salary of SGD 2,500 - 3,250/month, plus incentive opportunities based on sales and performance.

Opportunity to work with a globally recognized golf brand.

Training and development in both customer service and operational processes.

A fun, supportive, and team-oriented workplace environment.

Career growth opportunities within a fast-growing international business.

If you're passionate about customer service, sales, and golf, we'd love to hear from you!

Please send your CV and a short introduction to bmahon@golftec.com.

Job Types: Full-time, Permanent

Pay: $2,500.00 - $3,250.00 per month

Benefits:

Health insurance
Work Location: In person