Front Desk Assistant

Singapore, Singapore

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Job Scope

Attend to our guest for check-in, check-out and maintain updated records of bookings and payments.
Work with the team to plan reservation, room cleaning and maintenance schedule and manage guest\xe2\x80\x99s requests.
Communicate with guests throughout their duration of stay
Direct requests to the proper channels (maintenance, runner, sales, duty manage & etc)
You will build rapport with guest by providing information about our serviced apartment, available rooms, rates, amenities, and touristy information.
Handle walk-in, email, and phone enquiries.
Perform any other duties as required and directed by the Manager or Management.

Requirements

Experience in Hospitality/Tourism/Hotel Management or Customer Service is preferred
Minimum 2 years of working experience in the related field
Possess at least a Diploma, Advanced/Higher/Graduate Diploma
Good telephone and email etiquette
Able to do shift work

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