Greet customers warmly and assist with room check-in and reservations
Explain KTV pricing, packages, promotions, and policies clearly to customers
Accurately process payments (cash, credit cards, mobile payments, etc.)
Operate POS systems and issue receipts for all transactions
Verify itemized bills and room charges before check-out
Handle basic customer complaints or inquiries and escalate complex issues as needed
Keep the front desk area clean, organized, and welcoming at all times
Perform shift-end cash reconciliation and ensure accurate handover of funds
Coordinate with service staff, housekeeping, and technical teams to ensure smooth operations
Maintain confidentiality and ensure all customer data is properly recorded
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